Overview
Work History
Education
Skills
Timeline
Generic

Dustin Miles

Troutman

Overview

22
22
years of professional experience

Work History

Crew Trainer

McDonald's
02.2024 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.

Guest Advocate

Target
05.2023 - 02.2024
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Optimized store operations by assisting with opening or closing procedures as needed.

Shift Supervisor

CVS Pharmacy
06.2003 - 05.2023

Offloading trucks, stocking shelves, running the registers and answering customers questions

Education

High School Diploma - Accounting

Patuxent High School
Lusby, MD
06.2003

Skills

  • Customer service
  • Employee training
  • Cash handling
  • Team leadership
  • Workplace safety
  • Active listening
  • Decision-making
  • Safe food handling
  • Coaching and mentoring
  • Team leadership and supervision
  • Food safety understanding
  • Food safety
  • Cleaning and sanitation
  • Sanitation and cleaning
  • Staff education and training
  • Kitchen sanitation
  • POS systems
  • Delegating work
  • Role modeling
  • Opening and closing procedures
  • Product knowledge
  • Mentorship
  • Work Planning and Prioritization
  • Workforce management
  • Complaint resolution
  • Continuous improvement
  • Restaurant standards
  • Policies and procedures
  • Quality assurance controls
  • Relationship management
  • Dress code enforcement
  • Staff development
  • Conflict resolution techniques
  • Process improvement
  • Processing payments
  • Employee onboarding
  • Task delegation
  • Motivational skills
  • Coaching techniques
  • Continuous development
  • Skills assessment
  • Sales expertise
  • Corporate goals and targets
  • Learning platforms
  • Training materials development
  • Performance evaluation
  • Training assessment
  • Feedback delivery
  • Training documentation
  • Training tools and resources
  • Industry expertise
  • Industry trend analysis
  • Report generation
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Reliability and punctuality
  • Team collaboration
  • Verbal and written communication
  • Onboarding processes
  • Food preparation
  • Team building
  • Lesson planning
  • Task prioritization
  • Employee motivation

Timeline

Crew Trainer

McDonald's
02.2024 - Current

Guest Advocate

Target
05.2023 - 02.2024

Shift Supervisor

CVS Pharmacy
06.2003 - 05.2023

High School Diploma - Accounting

Patuxent High School
Dustin Miles