Dustin Embler
Mars Hill
Summary
In my career I continue to strive to excel and contribute my skills and knowledge to help further the environment and people around me. Each day is another journey to learn and improve my skills and add value to those I work with. I enjoy helping others accomplish their goals and working with a team to complete goals and objectives. My goal when I first arrived at First Citizens was to find an employer who utilized my skills and talents while also continually challenging me to grow. During my time here I have excelled in multiple positions continuing to grow and develop my skills however some of the most meaningful experiences have come from building relationships with my clients and sharing my skills and knowledge with upcoming associates.
Overview
16
16
years of professional experience
Work History
Sr. Financial Services Representative
First Citizens Bank and Trust
11.2019 - Current
- Mentored junior representatives, sharing industry knowledge and best practices for career development.
- Worked closely with compliance teams to ensure all transactions adhered to relevant legal guidelines, mitigating potential risks.
- Collaborated with team members to identify opportunities for increasing revenue and improving overall performance.
- Resolved client concerns promptly and professionally, maintaining a high level of customer satisfaction.
- Leveraged excellent communication skills to present complex financial information in an accessible manner, enabling clients to make informed decisions.
- Assisted branch operations supervisor with back-up oversight of teller operational duties.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Consistently met or exceeded sales targets, contributing significantly to the team''s overall success.
- Identify and target industry prospects within the market to attract new business.
- Facilitated productive conversations between clients and internal departments, streamlining communication channels for smoother operations.
- Gathered member information and discussed appropriateness of plan and investment opportunities.
- Built strong relationships with clients, fostering trust and loyalty through exceptional service.
Sub Contractor
Embler Drywall
07.2015 - 10.2019
- Managed employees to ensure projects were completed on schedule and to the expected quality.
- Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
- Delivered high level of service to all customers and effectively resolved issues.
- Worked closely with general contractor on completion of punchlist tasks.
- Priced and sourced new projects.
- Developed strong relationships with subcontractors, fostering a collaborative work environment for successful project completion.
- Resolved conflicts among team members swiftly, maintaining positive and productive work environment.
Loan Processor
Telco Community Credit Union
02.2013 - 06.2015
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Handled customer complaints and worked to resolve account issues and maintenance.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
- Handled any conditions sent from underwriting departments.
Bookkeeper
Ingles Markets
01.2009 - 07.2011
- Resolved customer issues and complaints.
- Balanced nightly cashier tills.
- Prepared daily bank deposits.
- Prepared cashier tills for the following day.
Education
No Degree - Business Administration
Mars Hill University
Mars Hill, NCHigh School Diploma -
Madison High School
Marshall, NC06-2011
Skills
- Customer relations
- Conflict resolution
- Relationship management
- Fostering relationships
- Product sales
- Staff training and development
- Superb time management
- Effective team leadership
Timeline
Sr. Financial Services Representative
First Citizens Bank and Trust
11.2019 - Current
Sub Contractor
Embler Drywall
07.2015 - 10.2019
Loan Processor
Telco Community Credit Union
02.2013 - 06.2015
Bookkeeper
Ingles Markets
01.2009 - 07.2011
No Degree - Business Administration
Mars Hill University
High School Diploma -
Madison High School
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