Dustin Baker
Richlands
Summary
Dedicated team member skilled in fostering positive work relationships and promoting a culture of collaboration. Experienced in training staff and ensuring compliance with safety protocols to enhance both team performance and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Member
Popeyes® Louisana Kitchen
Jacksonville, NC
05.2025 - Current
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Operated kitchen equipment efficiently, ensuring food quality and safety standards were met.
- Collaborated with team members to maintain cleanliness and organization of workstations.
- Assisted in training new staff on operational procedures and best practices.
- Monitored food preparation areas for compliance with health regulations and safety protocols.
- Contributed to team goals by promoting a positive work culture and effective communication skills.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Monitored and verified merchandise for proper prices and labels.
- Improved customer satisfaction by quickly helping each person find desired items.
Pipefitter
Sunland Builders
Jacksonville, NC
09.2024 - 03.2025
- Installed and maintained piping systems for residential and commercial projects.
- Interpreted blueprints and specifications to ensure accurate installations.
- Collaborated with construction teams to streamline project timelines and workflows.
- Inspected completed work for compliance with safety regulations and quality standards.
- Installed new systems and connected piping to existing components by welding, bolting and threading.
- Facilitated smooth project execution by interpreting isometric drawings for accurate installation or modification of piping systems.
- Replaced faulty parts and repaired structural damages to pipes and related components.
- Improved workflow with efficient pipe system modifications, including cutting, threading, welding, and soldering components as needed.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Assisted in achieving project deadlines through effective organization of work assignments and prioritization of tasks based on urgency.
- Enhanced safety on job sites by strictly adhering to OSHA regulations and conducting regular safety audits.
Maintenance Technician
1st Rate Property Management
Maysville, NC
06.2022 - 08.2023
- Trained junior technicians on maintenance procedures and proper equipment handling.
- Coordinated with vendors for timely procurement of parts and tools, minimizing delays.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Installed new locks, door handles, and door closers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Ensured smoother operations, maintaining accurate records of all maintenance activities.
- Assisted management in developing long-term plans for equipment upgrades and replacements.
- Supported inventory management efforts, tracking spare parts usage and reordering as necessary.
- Improved machine efficiency, conducting regular diagnostics and repairs.
- Revamped workshop organization, leading to more efficient workflow and easier access to tools.
HVAC Helper
ACR Services
Norfolk, VA
12.2021 - 04.2022
- Assisted technicians in installing, repairing, and maintaining HVAC systems.
- Conducted routine maintenance checks to ensure optimal system performance.
- Collaborated with team members to troubleshoot and resolve HVAC issues efficiently.
- Managed inventory of tools and materials to support timely service delivery.
- Enhanced customer satisfaction by providing timely updates on service progress and recommendations.
- Supported company growth by maintaining a positive attitude, strong work ethic, and commitment to excellence in all tasks performed.
- Participated in ongoing training programs to stay current on industry trends, best practices, and new technology advancements in the HVAC field.
- Assisted in the installation of new heating, ventilation, and air conditioning systems for enhanced energy savings.
- Maximized job site efficiency with proper preparation of materials needed for each assignment according to specifications provided by senior technicians or project managers.
- Ensured compliance with local building codes and regulations by adhering to industry-standard practices during all installations, repairs, and maintenance tasks.
Maintenance Technician
Nsc Technologies Worldwide
Norfolk, VA
05.2020 - 04.2021
- Diagnosed and repaired mechanical issues in machinery, ensuring optimal performance.
- Conducted routine inspections and preventive maintenance on equipment to enhance reliability.
- Collaborated with team members to troubleshoot complex system failures effectively.
- Documented maintenance activities and repairs in compliance with safety standards.
- Implemented process improvements that reduced downtime and increased operational efficiency.
- Managed maintenance schedules to align with production demands, optimizing workflow continuity.
- Troubleshot equipment breakdowns and performed preventive maintenance.
General Labor Construction Worker
Atlantic Construction INC
Jacksonville, NC
07.2017 - 10.2019
- Operated power tools and heavy machinery to complete construction tasks efficiently.
- Assisted in the installation of building frameworks, ensuring structural integrity and safety compliance.
- Collaborated with team members to facilitate daily project goals and maintain workflow consistency.
- Conducted site clean-up and organization to enhance safety and operational efficiency.
- Interpreted blueprints and specifications to execute tasks accurately according to project requirements.
- Monitored material inventory and reported shortages to ensure continuous work progress on-site.
- Trained new workers on safe tool usage, equipment handling, and site protocols for improved productivity.
- Played a key role in the completion of numerous successful construction projects by effectively working with team members, supervisors, and clients alike.
Education
GED -
Coastal Carolina Community College
Jacksonville, NCNo Degree - Plumbing
Miller-Motte Technical College
Jacksonville, NC04-2026
No Degree - HVACR
Tidewater Tech
Norfolk Va06-2021
No Degree - Building Maintenance/ Construction Trades
Tidewater Tech
Norfolk, VA01-2021
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Leadership qualities
- Computer skills
- Heavy lifting
- Training and mentoring
- Workplace safety
- Creativity and innovation
- Organizing work stations
- Product knowledge
- Calculations and measurements
- Quality inspections
- Chemical handling
- Parts labeling
- Materials staging
- Willingness to learn
- Verbal and written communication
- Equipment inspection
- Hospitality and accommodation
- Multitasking
- Time management
- Flexible and adaptable
- Reliability
- Scheduling appointments
- Customer communication
- Self motivation
Certification
- hvac
- OSHA 10
- NCCER
- Plumbing-pending
- building and construction trades
Timeline
Team Member
Popeyes® Louisana Kitchen
05.2025 - Current
Pipefitter
Sunland Builders
09.2024 - 03.2025
Maintenance Technician
1st Rate Property Management
06.2022 - 08.2023
HVAC Helper
ACR Services
12.2021 - 04.2022
Maintenance Technician
Nsc Technologies Worldwide
05.2020 - 04.2021
General Labor Construction Worker
Atlantic Construction INC
07.2017 - 10.2019
GED -
Coastal Carolina Community College
No Degree - Plumbing
Miller-Motte Technical College
No Degree - HVACR
Tidewater Tech
No Degree - Building Maintenance/ Construction Trades
Tidewater Tech