Dulce Pastrana
4264 DC Dr. Concord
Summary
Dynamic leader and strategic thinker, excelled at VL Concrete Inc. as Administrative Office Manager, enhancing team productivity and streamlining processes for growth. Expert in office administration and vendor relationships, adept at negotiation and relationship building, significantly improved operational efficiency. Fostered a culture of continuous improvement, driving notable advancements in administrative functions.
Overview
11
11
years of professional experience
Work History
Administrative Office Manager
VL Concrete Inc.
11.2013 - Current
- Communicated with clients daily via emails, telephone, texting and social media.
- Coordinated procurement of project plans and specifications and routed data to construction management team.
- Managed vendor relationships to ensure timely delivery of materials and services at competitive prices.
- Collaborated with company owners to create strategic plans for future growth, streamlining processes, and improving overall efficiency.
- Assisted in resolving disputes between subcontractors using diplomacy skills that resulted in positive outcomes without jeopardizing project timelines.
- Evaluated employee performance and provided constructive feedback, contributing to increased productivity and job satisfaction among team members.
- Organized and updated databases, records and other information resources.
- Negotiated and executed contracts on behalf of department.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Built and managed processes for tracking and monitoring department performance.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Education
High School Diploma -
Performance Learning Center
4521 Weddington Rd, Concord NC 2802706-2010
Skills
- Office administration
- Training and coaching
- Schedule management
- Account reconciliation
- Contract negotiations
- Relationship building
- Scheduling management
- Organizational leadership
- Quickbooks
- Vendor relationships
Accomplishments
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
Timeline
Administrative Office Manager
VL Concrete Inc.
11.2013 - Current
High School Diploma -
Performance Learning Center
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