Duane Jackson
Raleigh
Summary
Adept Electrical Technician with a proven track record at Poe Enterprises, enhancing system reliability and customer satisfaction. Skilled in electrical troubleshooting and installations, with a flair for leading teams and improving operational efficiencies. Achieved a significant reduction in downtime and consistently delivered projects on time, demonstrating exceptional problem-solving and interpersonal skills. Every job employed was able to become elite at learning and doing the job effectively
Overview
1
1
Certification
Work History
Electrical Technician
Poe Enterprises
- Installed electrical conduit and wiring for power, controls, and lighting.
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
- Tested wiring and other system parts for electrical flow and function.
- Disconnected and removed motors and pumps.
- Tested, troubleshot, and calibrated equipment in shop and field.
- Installed electrical wiring through conduits and holes in both flooring and walls.
- Maintained detailed records of all repairs, maintenance tasks, and inventory for accurate tracking purposes.
Contractor
Free Lance
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
Field Technician
AT&T
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Improved team productivity by leading training sessions on new technology and best practices.
- Managed inventory of technical supplies and equipment, ensuring availability for critical tasks.
- Installed and configured new hardware and software, leading to improved system reliability and user satisfaction.
- Reduced downtime by swiftly identifying and resolving network problems through comprehensive diagnostics.
Call Center Rep
Aetna
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
Associate In Electronics Engineering Technology - Information Technology
Katharine Gibbs
Piscataway, NJ02.2003
Skills
- Electrical troubleshooting
- Electrical installation
- Hand and power tools
- Electrical installations
- Team player
Accomplishments
I have electrical permit. I also coach basketball for years and believe I can motivate and get the best results to complete our task.
Certification
A+
Timeline
A+
Electrical Technician
Poe Enterprises
Contractor
Free Lance
Field Technician
AT&T
Call Center Rep
Aetna
Associate In Electronics Engineering Technology - Information Technology
Katharine Gibbs
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