Joslin Deeks
Kings Mountain
Summary
Dynamic professional with a proven track record at Woody’s Seafood Saloon, where I consistently exceeded sales goals and trained new staff in upselling techniques. Skilled in communication and critical thinking, I thrive in fast-paced environments, ensuring exceptional customer experiences while maintaining high standards of organization and attention to detail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender/Waitress
Sammy’s Neighborhood Pub
Dallas
01.2024 - Current
- Fostered an inviting atmosphere, ensuring a memorable experience for customers and driving repeat business
- Consistently hit daily sale targets
- Assisted in onboarding new staff, providing training on customer service and upselling techniques
- Collaborated with team members to maintain an efficient workflow during peak hours and ensure customer satisfaction
- Maintain a clean and efficient environment following safety and sanitation procedures
Lead Bartender
Woody’s Seafood Saloon
Charlotte
08.2022 - 10.2023
- Promoted from server to lead bartender in 6 months
- Created a comfortable welcoming environment for hundreds of guests
- Routinely met and exceeded daily alcohol and food sales goals
- Trained and supervised new staff members on working the bar and upselling food and alcohol
- Created and implemented a system for new hires learning the food menu and beverage menu
Customer Service Manager
The Optimum Result
Gastonia
04.2021 - 01.2022
- Cultured an environment where sales prospects and existing members felt comfortable and welcomed in the gym
- Methodically reached out and followed up with to prospects to set appointments
- Facilitated 30+ tours of the gym weekly to prospective members
- Upsold membership packages based on client
- Schedule and assign shifts to ensure adequate coverage during peak business hours
- Address and resolve complex or escalated customer complaints, inquiries, and issues promptly and effectively
Head Server
Famous Toastery
Tega Cay
11.2016 - 04.2021
- Managed 10+ employees daily and ensuring that all sections were well staffed
- Enthusiastically greeted and served 20+ tables an hour
- Balanced a fast turnover and ever evolving rotation of guests, while remaining hyper aware of dietary restrictions, allergies, and special requests
- Assign tasks to servers, ensure proper station coverage, and monitor team performance during each shift
Education
High School Diploma -
Clover High School
Clover, SC05-2016
Skills
- Communication
- Critical thinking and problem-solving
- Attention to detail and organization
- Experience working with diverse populations
- Upselling techniques
- High cultural awareness and intercultural communication
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in Outlook
- Proficient in PowerPoint
- Working in a fast-paced environment
Certification
- TIPS Certification - South Carolina On-Premises Alcohol Serving Training, 04/30/28
- TIPS Certification - North Carolina On-Premises Alcohol Serving Training, 04/30/28
Timeline
Bartender/Waitress
Sammy’s Neighborhood Pub
01.2024 - Current
Lead Bartender
Woody’s Seafood Saloon
08.2022 - 10.2023
Customer Service Manager
The Optimum Result
04.2021 - 01.2022
Head Server
Famous Toastery
11.2016 - 04.2021
High School Diploma -
Clover High School
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