Drew Walker
Pink Hill
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
14
14
years of professional experience
Work History
Parts Specialist
Velocity Truck Center
10.2017 - Current
- Facilitated customer inquiries, providing expert advice on parts selection and compatibility.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
Associate Farm Manager
Over Yonder Farms
01.2012 - 08.2025
- Oversee the growth of pigs and cows
- Maintain facilities around the farm to proper legal standards
- Routine maintenance on farm equipment
- Provide detailed reports of the farm to our farm supervisor
- Oversaw daily farm operations, ensuring efficient use of resources and adherence to safety protocols.
Feed Mill Operator
Nash Johnson & Sons
09.2015 - 10.2017
- Operated and maintained feed mill machinery to ensure optimal production efficiency.
- Conducted quality control inspections on raw materials and finished products for consistency.
- Collaborated with team members to troubleshoot equipment issues and implement timely solutions.
- Monitored inventory levels and coordinated supply orders to maintain workflow continuity.
Retail Wireless Consultant
U.S. Cellular
01.2012 - 08.2015
- Directly responsible for assisting new and existing customers.
- Produce sufficient sales to meet and exceed company and location production standards.
- Handle customer situations and making equitable decisions for the customer and the company.
- Solicit, coordinate, schedule, and participate in community events.
- Perform other duties as assigned by sales management.
- Participate as a 'team player', constantly supporting other team members.
- Set an example of high personal and professional conduct for employees and others.
- Creating the ideal customer experience with each customer interaction.
Education
High School Diploma -
East Duplin High School
Beulaville, NC06-2012
Skills
- Proficient in Microsoft Office
- Self-motivated
- Detail oriented
- Multitasking
- Active listening
- Communication skills
- Problem solving
- Ability to work independently
- Teamwork
- Warehouse operations
- Shipping and receiving
- Returns processing
Timeline
Parts Specialist
Velocity Truck Center
10.2017 - Current
Feed Mill Operator
Nash Johnson & Sons
09.2015 - 10.2017
Associate Farm Manager
Over Yonder Farms
01.2012 - 08.2025
Retail Wireless Consultant
U.S. Cellular
01.2012 - 08.2015
High School Diploma -
East Duplin High School