Drew Cruse
Gastonia
Summary
Dynamic professional with extensive experience in customer service and administrative roles, including at Target. Proven ability to maintain high standards and enhance team collaboration. Skilled in data entry and communication, consistently delivering exceptional results in fast-paced environments. Recognized for problem-solving capabilities and organizational excellence.
Overview
9
9
years of professional experience
Work History
Cashier, inventory specialist
Nordstrom
10.2023 - Current
- Assisted customers with product inquiries and provided exceptional service experience.
- Processed customer transactions accurately and efficiently at a high-end retail environment.
- Trained new team members on cash register operation, stock procedures, and customer service standards.
- Opened up accounts and signed people up to our rewards program
- Coordinated inventory management, including stocking and ordering, to ensure product availability.
- Conducted physical inventory counts, maintaining accuracy and currency of stock information.
Inbound Expert
Target
05.2022 - 06.2023
- Engaged in the freight flow process to enhance merchandise presentation and facilitate timely recovery.
- Collaborated with team to address challenges in high-stress environment, contributing to smooth operations
- Maintained store interior to meet company standards, enhancing customer experience
Clerk
Miami-Dade County Parking Department
05.2021 - 08.2021
- Processed payments and facilitated customer payment plan setups
- Answered 30 daily calls, resolving customer inquiries and complaints
- Managed email and mail complaints and payments, routing to appropriate departments
Clerk
Miami-Dade County Value adjustment Board
10.2020 - 05.2021
- Executed clerical tasks for magistrate, including evidence assembly for hearings
- Organized evidence from hearings to ensure accessibility and readiness for review
- Assisted magistrate during property tax meetings by assembling evidence for hearings
- Resolved constituent inquiries related to hearing procedures
Clerk 3
Miami-Dade County Clerk of Courts
06.2019 - 06.2020
- Managed database of civil and criminal proceedings in county courts to ensure accurate and timely access to case information.
- Revised county database of all court proceedings for improved data integrity and accessibility.
- Organized and updated files in court system to support effective case management processes.
Retail Associate
Macy’s
10.2018 - 06.2019
- Delivered customer service by addressing concerns and resolving complaints effectively
- Collaborated in fast-paced, high-pressure environment within small team to meet customer needs
- Maintained cleanliness and organization of stock rooms and display floor to enhance shopping experience
Intern
Miami-Dade County Commissioner Xavier Suarez
08.2017 - 01.2018
- Researched non-profit construction organizations in Miami to identify potential partners for apprenticeship programs at local high schools
- Researched after-school programs in Miami-Dade County and compiled comprehensive resource guide for all schools
- Drafted memoranda and articles for monthly newsletter to inform community about program developments
Education
Bachelor of Arts and Sciences - Political Science
Boston College
Chestnut Hill, MASkills
- Cash register operation
- Customer service
- Inventory management
- Data entry accuracy
- Organizational skills
- Team collaboration
- Communication skills
- PC and Mac proficiency
- PowerPoint proficiency
- Research and analysis
Timeline
Cashier, inventory specialist
Nordstrom
10.2023 - Current
Inbound Expert
Target
05.2022 - 06.2023
Clerk
Miami-Dade County Parking Department
05.2021 - 08.2021
Clerk
Miami-Dade County Value adjustment Board
10.2020 - 05.2021
Clerk 3
Miami-Dade County Clerk of Courts
06.2019 - 06.2020
Retail Associate
Macy’s
10.2018 - 06.2019
Intern
Miami-Dade County Commissioner Xavier Suarez
08.2017 - 01.2018
Bachelor of Arts and Sciences - Political Science
Boston College