Dre’lin Gurley
Concord
Summary
Dynamic customer service professional with a proven track record at NIKE, excelling in retail sales and product knowledge. Recognized for enhancing customer experiences through effective communication and problem-solving skills. Adept at inventory management and visual merchandising, consistently driving sales and fostering team collaboration in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Seasonal Retail Associate
NIKE
Concord
11.2025 - Current
- Deliver elevated, athlete-focused customer service, aligned with Nike’s brand standards.
- Provide in-depth product guidance across footwear, apparel, and performance gear.
- Support store sales through add-on recommendations and solution-based selling.
- Maintain visual merchandising standards, and keep the sales floor organized and shop-ready.
- Assist with shipment processing, restocking, and inventory flow.
Customer Service Representative
Crunch Fitness
Charlotte
2022 - 2025
- Educated customers on product features and services available.
- Provided information about membership options and fitness programs to potential clients.
- Collected payments, renewed memberships and resolved billing issues.
Customer Service Representative
GNC Live Well
Concord
2022 - 2023
- Educated customers on product features and services available.
- Processed orders efficiently while ensuring accuracy of details.
- Provide accurate product direction to potential customers.
Ramp Agent
American Airlines
Charlotte
2011 - 2020
- Conducted safety checks on equipment prior to use on the ramp.
- Assisted customers with inquiries and provided timely solutions.
- Operated ground service equipment to support aircraft operations efficiently.
Aircraft Mechanic
UNITED STATES NAVY
2008 - 2011
- Led and trained teams of sailors in high-responsibility environments
- Conducted routine inspections on aircraft systems and components.
- Documented maintenance activities in compliance with Navy regulations.
- Maintained and protected equipment valued over $1M
- Instructed safety, first aid, and technical training classes
- Demonstrated discipline, reliability, and leadership under pressure
Education
Queens University of Charlotte -
Queens University of Charlotte
Charlotte, NC01.2021
International College of Holistic Studies -
International College of Holistic Studies
San Diego, CA01.2014
U.S. Navy Aviation School -
U.S. Navy Aviation School
Pensacola, FL01.2009
Skills
- Customer service excellence
- Retail sales expertise
- Product knowledge
- Team collaboration
- Leadership skills
- Effective communication
- Fast-paced adaptability
- Problem solving
- Inventory management
- Visual merchandising techniques
- Fitness industry experience
- Youth football coaching
Timeline
Seasonal Retail Associate
NIKE
11.2025 - Current
Customer Service Representative
Crunch Fitness
2022 - 2025
Customer Service Representative
GNC Live Well
2022 - 2023
Ramp Agent
American Airlines
2011 - 2020
Aircraft Mechanic
UNITED STATES NAVY
2008 - 2011
Queens University of Charlotte -
Queens University of Charlotte
International College of Holistic Studies -
International College of Holistic Studies
U.S. Navy Aviation School -
U.S. Navy Aviation School