Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dream Harris

Charlotte

Summary

Driven administrative assistant with extensive experience in customer service and office management. Skilled in communication and data management, contributing to improved efficiency and customer satisfaction. Ready to support organizational goals through effective problem-solving and teamwork.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

Mecklenburg County
Charlotte
08.2022 - Current
  • Managed daily office operations and maintained organized filing systems.
  • Collaborated with staff to streamline administrative processes, enhancing workflow and reducing redundancies.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accurate retrieval and confidentiality of records.
  • Assisted in planning special events by coordinating catering services, securing venues, and managing promotional material orders.

Customer Service Representative

Allstate
Charlotte
12.2021 - 08.2022
  • Assisted customers with inquiries about insurance policies and claims processes, ensuring clarity and satisfaction.
  • Resolved customer complaints promptly, contributing to improved customer retention and loyalty.
  • Collaborated with team members to improve service delivery and customer satisfaction.
  • Educated clients on available services and coverage options, fostering informed decision-making.
  • Processed policy changes and renewals efficiently within established timelines.

Election Assistant

Westchester County
White Plains
08.2020 - 11.2021
  • Coordinated logistics and setup for polling locations to ensure smooth election operations.
  • Oversaw voter registration processes, ensuring compliance with all regulations and accuracy of records.
  • Educated voters on procedures and clarified questions about ballots and voting rights to enhance voter understanding.
  • Revised voter registration records to reflect new addresses and changes.
  • Analyzed voter data to improve future electoral processes.

Education

Some College (No Degree) - Business and administration

Central Piedmont Community College
Charlotte, NC
03-2026

Skills

  • Office administration
  • Administrative operations
  • Data entry
  • Appointment scheduling
  • Microsoft Excel
  • Microsoft Word
  • Event planning
  • Customer service
  • Team collaboration
  • Communication skills

Timeline

Administrative Assistant

Mecklenburg County
08.2022 - Current

Customer Service Representative

Allstate
12.2021 - 08.2022

Election Assistant

Westchester County
08.2020 - 11.2021

Some College (No Degree) - Business and administration

Central Piedmont Community College
Dream Harris