Drake Sorrells
Mount Ulla
Summary
I am someone of many things, someone that want to do the best they can no matter what comes to be and no matter the job fields I come to be within I just want to help others and be there for those around me, I want to do the best I can as a hard worker showing determination no matter what and to grow and learn as I keep going on my path across all forms of work spectrums.
With the skills I’ve gathered I am a motivated front desk professional skilled in guest relations, reservation management, and problem-solving. Proven ability to collaborate with team members to ensure smooth operations and deliver outstanding customer service and more.
Overview
1
1
year of professional experience
2024
2024
years of post-secondary education
Work History
Front Desk Associate
Pet Paradise Resort
Mooresville
02.2025 - 09.2025
- Greeted guests warmly upon arrival at the pet resort.
- Managed check-in and check-out procedures efficiently for clients.
- Answered phone calls and responded to customer inquiries promptly.
- Assisted in scheduling pet care services and reservations accurately.
- Collaborated with team members to ensure smooth daily operations.
- Processed payments and handled cash transactions securely at the front desk.
- Greeted guests upon arrival and provided excellent customer service.
- Maintained cleanliness and organization of the front desk area.
Front Desk Receptionist
Victory Lanes Bowling Alley
Mooresville
04.2024 - 09.2025
- Greeted and welcomed guests upon arrival at the bowling alley.
- Managed phone inquiries and scheduled lane reservations efficiently.
- Assisted customers with check-in procedures and equipment rentals.
- Provided information about bowling leagues, events, and promotions to guests.
- Processed payments and handled cash transactions accurately.
- Coordinated with staff to ensure smooth operations during busy periods.
- Resolved customer concerns promptly to enhance their experience at Victory Lanes.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
Education
West Rowan High
Mt Ulla, NCSkills
- Guest relations
- Reservation management
- Payment processing
- Data entry
- Front desk operations
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Communication skills
- Attention to detail
- Organizational skills
- Problem solving
- Event coordination
- Bookkeeping
- Listening skills
- Cash handling
- Scheduling appointments
- Effective planning
- Travel coordination
- Front office support
- Hospitality services
- Training and mentoring
- Credit and cash payments
- Supply replenishment
Affiliations
Alongside work there are different aspects of me that I like to do as well when I’m able to, some examples of this are
• meditation
•swimming
•working out/yoga
•listening/singing/dancing to music
•drawing/improving art skills
•talking with friends and family
Timeline
Front Desk Associate
Pet Paradise Resort
02.2025 - 09.2025
Front Desk Receptionist
Victory Lanes Bowling Alley
04.2024 - 09.2025
West Rowan High