Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Dounia Rifai

Raleigh

Summary

Results-driven Software and QA Engineer with extensive experience in testing mobile (Android, iOS) and web applications. Proficient in conducting functional, UI, smoke, and regression testing to ensure high-quality deliverables that meet stringent requirements. Expertise in designing and executing comprehensive test cases, combined with a strong aptitude for bug reporting. Recognized for exceptional organizational and time-management skills, along with meticulous attention to detail that enhances overall project efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Software QA Engineer

Reelly AI
08.2025 - 09.2025
  • Performing functional, UI, smoke and regression testing on Mobile and Web platforms and devices
  • Identifying and reporting issues in Jira and monitoring defect status
  • Creating detailed test cases in TestRail and executing them according to business requirements and technical specifications
  • Performing browser compatibility testing based on Chrome, Safari, Firefox, Edge
  • Using Chrome DevTools to check network errors
  • Taking part in weekly Scrum meetings informing about the findings, bug fixes

Finance Manager

PSD AUTOMOTIVE GROUP
03.2020 - 01.2025
  • Exceeded monthly forecasts for F&I income and penetration levels by implementing sales strategies.
  • Negotiated with multiple lending institutions to secure competitive rates, increasing finance deal approvals and customer options.
  • Ensured 100% compliance with regulations while processing paperwork.
  • Recruited, trained, and mentored associates on programs and compliance, improving team performance.
  • Presented and sold supplemental protection products to maximize dealership profitability.
  • Supervised the sales branch, managed personnel, and improved customer satisfaction and profitability.

Sales Representative

PSD AUTOMOTIVE GROUP
03.2018 - 03.2020
  • Achieved a 90% sales increase by guiding customers to optimal financing solutions and developing effective sales strategies.
  • Used CRM software to manage inventory, track sales, and ensure adequate vehicle supply.
  • Cultivated long-term client relationships through consistent social media engagement and outstanding service.
  • Provided professional, courteous, and knowledgeable service that generated repeat business and recommendations.

Sales Manager

LUXOTTICA GROUP
04.2016 - 02.2018
  • Led one of the district's highest-traffic stores, maximizing staff performance during peak hours through optimized scheduling.
  • Recruited, coached, and motivated a high-performing sales team of six associates.
  • Managed all visual displays and floor sets to ensure brand image compliance.

Education

Bachelor of Arts - Graphic Design

State University of New York
New York, NY
01.2011

Skills

  • Experience with multiple operating systems
  • Skilled in using various browsers including Edge and Opera
  • Experience with web testing via Chrome DevTools
  • Experienced in mobile application testing
  • Experience in managing test processes
  • Experience in API testing using Charles Proxy
  • Experience with MySQL and Oracle database systems
  • Proficient in functional testing methods

Certification

  • Certified Manual QA Engineer, Careerist - 2025

Languages

English
Arabic

Timeline

Software QA Engineer

Reelly AI
08.2025 - 09.2025

Finance Manager

PSD AUTOMOTIVE GROUP
03.2020 - 01.2025

Sales Representative

PSD AUTOMOTIVE GROUP
03.2018 - 03.2020

Sales Manager

LUXOTTICA GROUP
04.2016 - 02.2018

Bachelor of Arts - Graphic Design

State University of New York

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Dounia Rifai