Douglas Smallwood
WILMINGTON
Summary
Customer-focused Front of House Team Member with several years of experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport with diners and maximizing restaurant sales.
Overview
9
9
years of professional experience
1990
1990
years of post-secondary education
Work History
Front of House Employee
Marina Grill
WILMINGTON
01.2024 - Current
- Welcomed guests and managed seating arrangements efficiently.
- Provided menu information and answered customer inquiries promptly.
- Assisted in delivering food and drinks to tables.
- Handled cash register transactions and processed payments accurately.
- Collaborated with kitchen staff to ensure timely service delivery.
- Trained new front of house employees on procedures and standards.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
Inventory Specialist
Farmers Supply
WILMINGTON
09.2021 - 03.2025
- Managed inventory levels to ensure product availability and minimize stock shortages.
- Conducted regular audits to verify accuracy of inventory records and storage systems.
- Coordinated with suppliers to schedule timely deliveries and maintain supply chain efficiency.
- Trained new staff on inventory management practices and company policies.
- Coordinated inventory, stocking and ordering.
- Participated in physical inventory counts to keep information accurate and current.
- Monitored stock levels to ensure availability of products.
Bartender
Si Senor Restaurant
WILMINGTON
02.2017 - 06.2019
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area and utensils.
- Engaged with customers to provide excellent service and create a welcoming atmosphere.
- Handled cash transactions accurately during busy shifts at the restaurant.
- Developed good working relationships with fellow employees through effective communication.
- Processed payments accurately and efficiently with POS system.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Education
AAS Management - Business
Miller-Motte Technical College
WILMINGTON, NC 09.2008 - 06.2011
Uniondale High School
Uniondale, NYSkills
- Customer service
- Food and beverage service
- Cash handling
- Inventory management
- Attention to detail
- Point of sale system
- Positive demeanor
Work Preference
Job Search Status
Networking onlyWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
$45000/yr - $200000/yrTimeline
Front of House Employee
Marina Grill
01.2024 - Current
Inventory Specialist
Farmers Supply
09.2021 - 03.2025
Bartender
Si Senor Restaurant
02.2017 - 06.2019
AAS Management - Business
Miller-Motte Technical College
09.2008 - 06.2011
Uniondale High School