Douglas William Shockley
Ararat
Summary
Customer Service professional with over 10 years of experience helping customers with any of their needs. I've assisted individuals under the employment of retail businesses and food businesses. I pride myself on my ability to handle upset or even impatient customers and love making their lives easier. I'm glad to say that I have the knowledge and capabilities to use modern technology including but not limited to Microsoft Office, Microsoft Operating systems, Apple Operating Systems as well as mobile platforms. My Name is Douglas William Shockley and I am extremely honored to have you, a potential employer read my resume.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Machine Operator
PennEngineering
11.2024 - Current
- Operate multiple Davenport screw machines while checking out parts
- Detects flaws in the product and make adjustments to machine
- Change out tools on the machine
- Maintain production quality
Sales Associate
Badcock Home Furniture & More
02.2024 - Current
- Provide product knowledge and Write quotes for interested customers
- Take payments
- Update in store signage and pricing
- Check/count inventory
Delivery Driver
Badcock Home Furniture & More
12.2023 - 02.2024
- Unload Distribution trucks
- Assemble furniture
- Delivery Furniture to customers
Installation Support Coordinator
Lowe's Home Improvement
10.2021 - 12.2023
- Take inbound calls from store associates, customers and installers
- Provide information to all as well has track product and facilitate installation needs
- Resolve unforeseen issues to keep installs moving forward
Machine Operator
Lydall Thermal/Acoustical
01.2021 - 09.2021
- Operate machinery that aids in the Manufacturing of dashboard insulation for FORD motors
- Inspect the product
Seasonal Employee
Hobby Lobby
12.2020 - 01.2021
- Assemble the shelving for the soon to be open Hobby Lobby, fixture the shelving
- Stock the product, break down cardboard, gather the garbage, build Stock room shelves, unload Inventory trucks, count inventory as well as front and face merchandise
Installation support coordinator
Lowe's
01.2019 - 12.2020
- Take inbound calls from store associates, customers and installers
- Provide information to all as well has track product and facilitate installation needs
- Resolve unforeseen issues to keep installs moving forward
Salvage foam cutter (temporary employee with workforce)
NCFI Polyurethanes
12.2018 - 01.2019
- Load a trailer with pieces of foam for recycling purposes
Packer/Shipper
Lowes
08.2018 - 09.2018
- I had the duty of packing product in trailers safely and securely for shipment to Lowes stores
Sheetz supervisor
Sheetz
10.2015 - 07.2018
- I was responsible for regular salesperson tasks as well as managerial task
- These include, but are not limited to
- Checking in vendors on a handheld device, counting safe, counting down drawers, recording food Temps, delegating task to employees, customer focus, wasting out of date products
- Pulling out of date products, Stocking shelves
Drink Maker / Car Hop / Grill Cook
Sonic Drive-In
07.2015 - 09.2015
- Prepare food and drinks quickly for our customers and also deliver food to customers
- I also had the duty of cleaning many different areas including outside areas
Grill Cook/Cashier/Maintenance Man
McDonalds
01.2013 - 07.2015
- Ensure customer orders are prepared correctly
- Clean the outside areas of the store as well as inside
- Shut down machines and clean units
Equipment Operator
South Data
08.2012 - 12.2012
- Sending mail through a machine that would sort it into numbered boxes that would then be delegated to a mailing box
- Also, I loaded this boxes onto the truck for shipment
Education
High school or equivalent -
Surry Central High School
Dobson, NC05.2012
Skills
- Network Support
- Operating Systems
- LAN
- Supervising experience
- Microsoft office
- Cabling
- Cash register
- Windows
- Help Desk
- Computer Repair
- Ethernet
- Telecommunication
- Microsoft Windows
- Computer networking
- Manufacturing
- Technical support
- Hand tools
- Customer Service
- Microsoft Excel
- Power tools
Certification
Driver's License, 09/01/21, 05/01/29
Personal Information
Authorized To Work: US
Timeline
Machine Operator
PennEngineering
11.2024 - Current
Sales Associate
Badcock Home Furniture & More
02.2024 - Current
Delivery Driver
Badcock Home Furniture & More
12.2023 - 02.2024
Installation Support Coordinator
Lowe's Home Improvement
10.2021 - 12.2023
Machine Operator
Lydall Thermal/Acoustical
01.2021 - 09.2021
Seasonal Employee
Hobby Lobby
12.2020 - 01.2021
Installation support coordinator
Lowe's
01.2019 - 12.2020
Salvage foam cutter (temporary employee with workforce)
NCFI Polyurethanes
12.2018 - 01.2019
Packer/Shipper
Lowes
08.2018 - 09.2018
Sheetz supervisor
Sheetz
10.2015 - 07.2018
Drink Maker / Car Hop / Grill Cook
Sonic Drive-In
07.2015 - 09.2015
Grill Cook/Cashier/Maintenance Man
McDonalds
01.2013 - 07.2015
Equipment Operator
South Data
08.2012 - 12.2012
High school or equivalent -
Surry Central High School
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