Summary
Overview
Work History
Education
Skills
Timeline
Generic

Douglas Dunlap Jr

Charlotte

Summary

Flexible, energetic results-oriented Manager offering focused leadership and District Manager operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.

Overview

10
10
years of professional experience

Work History

Restaurant General Manager

37 Sol Restaurant
03.2019 - Current
  • Assisted in developing and implementing sales strategies to enhance district performance.
  • Developed training programs to improve employee performance and retention rates.
  • Managed inventory control systems to minimize waste and optimize stock levels.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
  • Led and trained staff on customer service standards and food safety protocols.
  • Streamlined operational processes to enhance service efficiency and customer satisfaction.

Restaurant District Manager, Promoted From General

Wild Wings Cafe
01.2015 - 02.2019
  • Led operational strategy across multiple restaurant locations to enhance service quality and customer satisfaction.
  • Developed training programs for management staff, fostering leadership skills and operational excellence.
  • Analyzed sales data to identify trends, informing inventory management and promotional strategies.
  • Implemented cost-control measures that improved profitability while maintaining product quality standards.
  • Oversaw compliance with health and safety regulations, reducing incidents and ensuring a safe dining environment.
  • Facilitated regular team meetings to enhance communication and align goals across district locations.
  • Evaluated performance metrics to drive continuous improvement initiatives within the district's operations.
  • Reduced employee turnover through effective recruitment and retention strategies.
  • Mentored new managers, providing guidance on best practices for their roles and responsibilities within the company structure.

Education

Bachelor of Science - Business

Bucks County Community College
Newtown, PA

Skills

  • Operations management
  • Inventory management
  • Food safety
  • Labor management

Timeline

Restaurant General Manager

37 Sol Restaurant
03.2019 - Current

Restaurant District Manager, Promoted From General

Wild Wings Cafe
01.2015 - 02.2019

Bachelor of Science - Business

Bucks County Community College

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Douglas Dunlap Jr