Douglas Carroll
BURLINGTON
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Store Manager
Lowes Home Improvment
Mebane
01.2020 - Current
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Maintained a safe working environment by enforcing safety regulations.
Department Manager
Lowes Home Improvment
Mebane
01.2017 - 01.2020
- Oversaw daily operations of the department to ensure smooth workflow.
- Managed inventory levels to maintain product availability for customers.
- Trained and mentored team members on company policies and procedures.
- Implemented merchandising strategies to enhance product presentation.
- Followed safety protocols and company processes and procedures.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
Sales and Service Manager
Lowes Home Improvment
Mebane
01.2015 - 01.2017
- Negotiated prices with vendors and suppliers to maximize profit margins.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful a positive and successful work environment.
- Supported sales team members to drive growth and development.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
- Managed daily operations and staff schedules for optimal customer service.
- Trained team members on product knowledge and sales techniques.
- Oversaw inventory management and restocking procedures for efficiency.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Conducted performance evaluations to support employee development initiatives.
- Developed and implemented strategies for increasing customer satisfaction.
- Ensured compliance with company policies and procedures related to sales operations.
- Implemented promotional displays to enhance shopping experience and drive sales.
Department Manager
Lowes Home Improvment
Mebane
01.2006 - 01.2015
- Provided technical support while troubleshooting issues related to equipment or software.
- Managed inventory levels to maintain product availability for customers.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Conducted regular audits of inventory and maintained accurate records.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented merchandising strategies to enhance product presentation.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Managed daily operations, ensuring efficient workflow and productivity.
Education
Graham High School
Graham , NCSome College (No Degree) - Computer Programming
Alamance Community College
Graham, NCAssociate of Science - Business Administration
Alamance Community College
Graham, NC 07.2006 - 07.2008
Skills
- Customer engagement
- Sales forecasting
- Vendor negotiation
- Team collaboration
- Problem resolution
- Leadership development
- Retail operations
- Relationship building and management
- Sales techniques
- Team building and leadership
- Problem solving
- Human resource policies
- Store organization
- Inventory control
- Performance evaluations
- Order processing
- Safety compliance
- Team leadership
- Visual merchandising
- Workforce management
- Display setup
- Sales strategies
- Hiring and training
- Store opening and closing
- Operations
- Assignment delegation
- Employee coaching
- Operations oversight
- Verbal and written communication
- Incident reports
- Pricing and markdowns
- Attention to detail
- Sales growth
- Inventory management
- Sales expertise
- Mentoring and coaching
- Problem-solving
- Customer relationship management
- Employee training
- Performance evaluation
- Conflict resolution
- Strategic planning
- Effective communication
- Time management
- Staff motivation
- Strategic merchandising
- Upselling and cross selling
Timeline
Assistant Store Manager
Lowes Home Improvment
01.2020 - Current
Department Manager
Lowes Home Improvment
01.2017 - 01.2020
Sales and Service Manager
Lowes Home Improvment
01.2015 - 01.2017
Associate of Science - Business Administration
Alamance Community College
07.2006 - 07.2008
Department Manager
Lowes Home Improvment
01.2006 - 01.2015
Graham High School
Some College (No Degree) - Computer Programming
Alamance Community College