DOUG FRASER
SMITHFIELD
Summary
Dynamic Parts Manager with extensive experience at Smith Power Products, Inc., excelling in inventory management and vendor relations. Proven track record in enhancing customer service and training staff, while ensuring safety compliance. Adept at utilizing ERP systems to optimize parts availability and streamline operations, contributing to improved departmental efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Parts Manager
Smith Power Products, Inc
07.2021 - 12.2023
- Assisted in inventory management using ERP systems to track parts availability.
- Supported team in processing incoming and outgoing shipments efficiently.
- Learned safety protocols for handling hazardous materials and equipment.
- Collaborated with suppliers to ensure timely delivery of essential components.
- Supervised and trained staff on product knowledge and customer service.
- Ensured compliance with all relevant safety regulations within the parts department by conducting regular inspections and maintaining proper documentation.
- Assisted in the development of annual budgets for the department based on historical data analysis and projected needs, aligning financial resources with strategic goals.
Parts Specialist
Smith Power Products, Inc
10.2005 - 07.2021
- Collaborated with suppliers to ensure timely procurement of high-demand components.
- Provided technical support to customers regarding parts compatibility and usage.
- Trained new team members on operational procedures and inventory control techniques.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Ordered parts for customers, repair shops and service department for use in on-highway trucks and industrial equipment.
Parts Specialist
Sierra Freightliner
03.1999 - 09.2005
- Tracked parts use and charged items to customer accounts for billing.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Researched vehicles and parts via physical catalogs and electronic means.
Education
No Degree - Criminal Justice Administration
San Jose State University
San Jose, CASkills
- Customer service
- Inventory management
- Vendor relations
- Forklift operation
- Customer relations
- Staff training
- Parts documentation
- Safety compliance
Certification
- Expert Level Certification ( Parts ) Daimler Truck North America 1998 - 2023
- Expert Level Certification ( Parts ) MTU North America 2005-2023
Timeline
Parts Manager
Smith Power Products, Inc
07.2021 - 12.2023
Parts Specialist
Smith Power Products, Inc
10.2005 - 07.2021
Parts Specialist
Sierra Freightliner
03.1999 - 09.2005
No Degree - Criminal Justice Administration
San Jose State University
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