Dottie Gilley
Winston-Salem
Summary
Dynamic and results-driven Waitress Supervisor at Southern Family Restaurant, recognized for enhancing guest satisfaction through exceptional service and effective complaint resolution. Leveraged strong leadership and organizational skills to optimize staff performance, resulting in increased customer retention and a more efficient dining experience. Proficient in Microsoft Excel for data management and reporting.
Overview
10
10
years of professional experience
Work History
Waitress Supervisor
Southern Family Restaurant
Pfafftown, NC
01.2016 - Current
- Supervised daily operations of restaurant floor, ensuring high service standards.
- Trained and mentored new staff members on customer service protocols.
- Coordinated staff schedules to optimize service efficiency during peak hours.
- Resolved customer complaints promptly, enhancing overall guest satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery and quality assurance.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
Education
Certificate of Technical Studies - Pharmacy Technician
Forsyth Tech Community College
Winston-Salem, NC05.2021
Skills
Task delegation
Complaint handling
Order accuracy
Sales promotion
Strong leadership
Customer service
Relationship building
Conflict resolution
Greeting and seating guests
Staff management
Team collaboration
Work area inspection
Food plating and presentation
Microsoft Excel
Data entry software
Teamwork
Teamwork and collaboration
Problem-solving
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Team leadership
Active listening
Effective communication
Adaptability and flexibility
Decision-making
Accomplishments
Presidents List
Timeline
Waitress Supervisor
Southern Family Restaurant
01.2016 - Current
Certificate of Technical Studies - Pharmacy Technician
Forsyth Tech Community College