Dorothy Hudson
Jacksonville,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Tivly
10.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Reset Merchandiser
SAS Retail Merchandise
03.2023 - 12.2023
- Changed shelves, racks and displays to meet new schematic designs
- Reset specific store departments or entire stores and fully set up new stores according to planograms
- Traveled to assigned location using personal vehicle, showed up time and worked efficiently to complete jobs
- Built fixtures according to plan to effectively display new store merchandise
- Moved merchandise from back storage to front end to maximize productivity
- Enhanced overall store appearance by applying careful consideration to product and display locations.
Processing teller
Loomis
04.2022 - 04.2023
- Managed and responded to correspondence and inquiries from customers and vendors
- Maintained account accuracy by reviewing and reconciling checks monthly
- Generated invoices upon receipt of billing information and tracked collection progress
- Assessed data and information to verify entry, calculation and billing code accuracy
- Input financial data and produced reports using Software
- Entered figures using 10-key calculator to compute data quickly
- Recorded deposits into System, reconciled monthly bank accounts and tracked expenses
- Completed coverage by delivering policies, planning future follow-up conversations and evaluating needs.
Tech Support Agent / Billing & account specialist
Apple
04.2019 - 12.2021
- Safeguarded customer data by observing information security policies and confidentiality guidelines
- Delivered accurate organizational information about products, services, and procedures
- Offered actionable solutions for customer concerns by following internal database prompts and company scripts.
Customer Service Representative
Sams club
03.2016 - 04.2020
- Maintained clean, organized, and well-stocked checkout areas
- Balanced cash drawer at beginning and end of each shift
- Engaged with customers while completing cash register transactions
- Promoted loyalty programs and store cards
- Provided information to customers on products or services
- Trained new retail team members in customer service and company policies.
Education
High school Diploma -
Rocky mount high school
06.2011
Skills
- Sales and Marketing
- Data Entry
- Critical Thinking
- Customer Service
- Problem-solving abilities
- Computer Proficiency
- Money handling abilities
- Call Center Operations
- Technical Support
- Account Management
Timeline
Customer Service Representative
Tivly
10.2023 - Current
Reset Merchandiser
SAS Retail Merchandise
03.2023 - 12.2023
Processing teller
Loomis
04.2022 - 04.2023
Tech Support Agent / Billing & account specialist
Apple
04.2019 - 12.2021
Customer Service Representative
Sams club
03.2016 - 04.2020
High school Diploma -
Rocky mount high school
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