Dorethea Wilson
Kinston
Summary
Professional, highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere! Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Front End Supervisor
Walmart
New Bern
08.2020 - Current
- Supervised front end operations, ensuring smooth customer transactions and service.
- Trained new cashiers on register procedures and customer service best practices.
- Resolved customer complaints effectively, enhancing overall shopping experience.
- Conducted regular staff meetings to communicate updates and gather feedback from team members.
- Ensured cleanliness and organization of the front end area for a welcoming environment.
- Trained new employees in customer service techniques and store policies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Crew Member
Wendy's
New Bern
05.2018 - 04.2022
- Provided exceptional customer service in fast-paced dining environment.
- Operated cash register and processed customer transactions efficiently.
- Collaborated with team members to ensure smooth workflow during peak hours.
Retail Sales Associate
Jimmy Jazz
New Bern
06.2019 - 08.2020
Education
High school diploma -
West Craven High School
Vanceboro, NCSkills
- Food Service
- Cashiering
- Cleaning Experience
- Customer Service
- Cash Handling
- Merchandising
- Food Safety
- Retail Sales
- Typing
- Customer service
- Complaint resolution
- Effective communication
- Problem solving
- Attention to detail
- Adaptability
- Administrative skills
- Effective planning
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Front End Supervisor
Walmart
08.2020 - Current
Retail Sales Associate
Jimmy Jazz
06.2019 - 08.2020
Crew Member
Wendy's
05.2018 - 04.2022
High school diploma -
West Craven High School