Doreen Opoku

Medical Equipment Sales

Duties

• Assisting patient with respiratory care and CPAP.
• Worked well in a team setting, providing support and guidance.
• Receptionist, Customer Services, Patient Care services
• On Phone Patient complaint and solution.
• Documentation and insurance Verification.
• Script Reading and Policy.
• Prescription Review and Medical Records update.
• Generated communication between doctors and patient for correct Prescription and procedures.
• Worked with medical teams on smooth implementation and operation of new products.
• Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offering to patients, managed sign-ins and directed each to correct locations.
• Provided accurate information about products, prices and services.
• Demonstrated product features and benefits for customers' needs.
• Developed promotional strategies to increase sales volume.

Duties

• Assisting with photocopying, Filling documents in alphabetical order
• Scanning, Counting and Recording names and numbers accurately
• Calculating, organizing checks and creating new Folders
• Opening letters, packing and assembling
• Data entry, creating labels and note sticker
• Arranging documents in Alphabetical order.
• Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
• Executed record filing system to improve document organization and management.
• Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

• Operated point-of-sale systems for efficient transaction processing.
• Collaborated with team members to ensure product availability and displays.
• Supported visual merchandising efforts to enhance store presentation.
• Helped customers find specific products, answered questions, and offered product advice.
• Greeted customers and provided exceptional customer service.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Handled customer complaints in a professional manner.
• Answered incoming telephone calls to provide store, products and services information.
• Worked with fellow sales team members to achieve group targets.
• Provided accurate information about products, prices and services.
• Built and maintained relationships with peers and upper management to drive team success.