Donny A Jernigan
Whiteville
Summary
Detail-oriented professional, well-prepared to leverage strong administrative acumen in business operations, financial documentation, and office management. Proven success in developing and implementing long-term business strategies that drive sustainable growth and operational efficiency. Skilled in managing accounts payable and receivable, reconciling ledgers, preparing financial reports, and maintaining compliance with regulatory standards. Adept at coordinating administrative processes, scheduling, billing, and document control to streamline workflows and ensure organizational accuracy. Instrumental in leading cross-functional teams, cultivating stakeholder relationships, and delivering superior customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Funeral Director and Crematory Manager
Bryan Lee Funeral Home
Garner, NC
04.2023 - Current
- Direct all funeral and crematory operations to ensure seamless service delivery and client satisfaction. Manage pre-arrangement consultations, ensuring all documentation is accurate and complies with legal standards. Guide families through funeral planning, offering compassionate support and detail-oriented service. Maintain the facility's operational standards and execute compliance with safety and health regulations.
- Enhanced client and employee satisfaction through improved communication and streamlined event organization.
- Collaborated with vendors to arrange floral, transportation, and memorial items, ensuring timely and respectful provision.
- Developed and implemented operational procedures to enhance service delivery efficiency.
- Led strategic planning efforts to improve overall business operations and client satisfaction.
Office Administrator
Johnny Jernigan Trucking
Whiteville, NC
08.2012 - 10.2023
- Streamlined daily operations by organizing schedules and maintaining office systems to enhance efficiency. Developed and implemented administrative procedures to optimize workflow and service delivery. Coordinated financial planning tasks, including budgeting, invoicing, and tracking expenses. Ensured compliance with regulations, managing documentation, and record keeping.
- Improved operational efficiency by reducing supply costs through strategic purchasing decisions.
- Complete payroll, tax information and documents, and human resource activities to guarantee compliance with laws.
- Managed the company calendar to make sure that coverage was complete, that employees were on the road, and that the owner was prepared for meetings with customers and clients.
- Entered data into the systems for all employees, companies, freight units, and accounting software.
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Led initiatives to enhance customer service processes, improving client satisfaction ratings significantly.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Funeral Director
Peacock Funeral Home
Whiteville, NC
08.2021 - 03.2023
- Coordinated funeral services, ensuring all details met client preferences and cultural practices.
- Developed and maintained strong relationships with local religious organizations and community groups.
- Trained junior staff on best practices in client service and operational procedures.
- Implemented new inventory management system to enhance efficiency in resource allocation.
- Led initiatives to improve service quality, resulting in increased client satisfaction ratings.
- Displayed highest level of professionalism and sensitivity.
Funeral Director and Office Administrator
Inman Ward Funeral Home
Tabor City, NC
03.2016 - 08.2021
- Trained staff on best practices for client interactions and grief support services.
- Oversaw logistics for memorial services, including transportation arrangements and venue setup.
- Upheld legal compliance with local, state and federal regulations.
- Developed strong relationships within the community through outreach initiatives and networking events.
- Increased customer retention, skillfully addressing concerns and resolving conflicts.
- Managed financial transactions and record-keeping with accuracy and confidentiality.
- Streamlined operations with effective communication between staff, clients, and vendors.
Insurance Agent
Woodmen Of The World
Whiteville, NC
04.2014 - 03.2016
- Developed tailored insurance solutions for clients, enhancing policy satisfaction and retention.
- Analyzed client needs to recommend appropriate coverage options and minimize risk exposure.
- Educated clients on policy details and claim processes, ensuring clear understanding and compliance.
- Streamlined claims processing procedures to improve response times and customer service quality.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Maintained high standards of customer service by building relationships with clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
Education
Bachelor of Science - Business Administration and Management
University of North Carolina At Pembroke
Pembroke, NC12-2024
Associate degree - Funeral Service Education
Fayetteville Technical Community College
Fayetteville, NC05-2020
Skills
- Administrative Operations
- Expense Tracking
- Customer Service & Issue Resolution
- Procurement Support
- Vendor coordination
- Pricing structures
- Regulatory compliance
- Customer response
- Sales and marketing
- Legal compliance
- MS word, excel, and outlook
- Sales
- Problem-solving
- Attention to detail
Accomplishments
- Created long-term business strategies that improved efficiency, profitability, and market positioning.
- Built and developed a high-performing team, enhancing collaboration, productivity, and service quality.
- Strengthened stakeholder relationships to elevate service delivery and client satisfaction.
- Streamlined scheduling, billing, and reporting systems, reducing errors and processing time.
- Delivered exceptional customer service through proactive communication and issue resolution.
- Accomplished multiple projects within budget and timelines, ensuring seamless execution.
- Oversaw sales initiatives that increased revenue, client acquisition, and market share.
- Drove process improvements through automation and data-driven optimization.
- Utilized advanced data systems and Microsoft Office Suite to enhance reporting and reconciliation accuracy.
Certification
- North Carolina Licensed Funeral Director
- North Carolina Licensed Health, Accident and Life Insurance Agent
- North Carolina Notary Public
Timeline
Funeral Director and Crematory Manager
Bryan Lee Funeral Home
04.2023 - Current
Funeral Director
Peacock Funeral Home
08.2021 - 03.2023
Funeral Director and Office Administrator
Inman Ward Funeral Home
03.2016 - 08.2021
Insurance Agent
Woodmen Of The World
04.2014 - 03.2016
Office Administrator
Johnny Jernigan Trucking
08.2012 - 10.2023
Bachelor of Science - Business Administration and Management
University of North Carolina At Pembroke
Associate degree - Funeral Service Education
Fayetteville Technical Community College