Donnie Walker
Delivery/Management
Stanley
Summary
Delivery Driver Manager with a proven track record at FedEx Ground, enhancing driver retention through effective training and a supportive environment. Skilled in route optimization and fleet management, I excel in problem-solving and customer service, ensuring timely deliveries and high client satisfaction. Committed to operational excellence and team success.
Overview
10
10
years of professional experience
Work History
Delivery Driver Manager
Fedex Ground
01.2023 - Current
- Increased driver retention by fostering a supportive work environment and providing ongoing training opportunities.
- Coordinated with sales representatives to ensure accurate, up-to-date information was available for clients regarding their orders'' status.
- Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities.
- Recruited hired, and trained new drivers to ensure proper staffing levels were maintained at all times.
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
- Improved delivery efficiency by optimizing routes and schedules for drivers.
- Conducted regular vehicle inspections, maintaining a reliable fleet of well-maintained vehicles for daily use.
- Established contingency plans for potential disruptions in the transportation network, minimizing delays in service when issues arose.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
Mail Carrier
USPS
03.2015 - 01.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
Education
GED -
Crest High School
Shelby,NC 05.2001 -
Skills
Vehicle maintenance
Route planning
Load planning
Fleet management
Route optimization
Driver training
Safe driving
Customer service
Positive attitude
Problem-solving
Timeline
Delivery Driver Manager
Fedex Ground
01.2023 - Current
Mail Carrier
USPS
03.2015 - 01.2023
GED -
Crest High School
05.2001 -
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