Donna Muldrow
Wilson
Summary
A outstanding Catering Lead at Panera Bread with a great track record in food safety and exceptional customer service. Great inventory management and client relationship building, consistently ensuring high satisfaction levels at events.
Overview
36
36
years of professional experience
Work History
Catering Lead
Panera Bread
Wilson
09.2021 - Current
- Ensured adherence to food safety and sanitation regulations while preparing meals.
- Trained new employees in proper food preparation techniques and safety protocols.
- Resolved any customer complaints regarding catering services quickly and professionally.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Explained goals and expectations required of trainees.
- Developed and maintained strong relationships with clients, vendors, and venue managers, fostering a network of partners.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Responded promptly to emails or phone inquiries about catering services offered by the company.
- Utilized POS system accurately when processing payments from customers for catered events.
- Conducted regular inspections of kitchen facilities to ensure cleanliness standards were met.
- Coordinated with clients to understand event requirements and preferences, ensuring high levels of satisfaction.
- Monitored quality of food products before serving to guests.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Deliver and setup for most catering events.
Tirebuilder
Bridgestone Firestone
Wilson
11.1988 - 11.2020
- Loaded and unloaded raw materials into machines for processing into finished products.
- Inspected finished product for defects in material or workmanship.
- Verified that all parts used in the manufacturing process met quality standards before assembling them into a final product.
Education
High School Diploma -
E.T Beddingfield High School
Wilson , NC 06-1986
Skills
- Food safety
- Inventory management
- Customer Service
- Client relationship management
Timeline
Catering Lead
Panera Bread
09.2021 - Current
Tirebuilder
Bridgestone Firestone
11.1988 - 11.2020
High School Diploma -
E.T Beddingfield High School