Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Donna Miller

Raleigh

Summary

Dynamic customer service professional with a proven track record at Wake County ABC, excelling in problem-solving and effective communication. Recognized for fostering positive customer relationships and adeptly managing stressful situations. Skilled in time management and technical support, consistently delivering exceptional service and ensuring customer satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Wake County ABC
Raleigh
03.2024 - Current
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries via phone, email, and chat.
  • Provided exceptional customer service to ensure customer satisfaction
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Delivery Driver

Lyft Driver Service
Raleigh
06.2016 - Current
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Received daily delivery instructions and route assignments from dispatch.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with client
  • Kept accurate logs of all deliveries and trips.
  • Reported delays and accidents to stations using telephones or two-way radios.

Education

Bachelor of Arts - Mass Communication

North Carolina State University
Raleigh, NC
05-2000

Skills

  • Customer service
  • Time management
  • Effective communication
  • Team collaboration
  • Assertiveness
  • Problem-solving
  • Technical support
  • High-energy attitude
  • Courteous demeanor

Certification

Class B CDL License

Languages

Spanish
Professional

References

References available upon request.

Timeline

Customer Service Representative

Wake County ABC
03.2024 - Current

Delivery Driver

Lyft Driver Service
06.2016 - Current

Bachelor of Arts - Mass Communication

North Carolina State University
Donna Miller