Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
Generic

Donna Means

Oak Island

Summary

Dynamic, results-oriented professional with extensive expertise in customer service and cash register operations at Food Lion. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cashier

Food Lion
Oak Island
05.2023 - 05.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Issued receipts, refunds, credits or change due to customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Cashier

McDonalds
SOUTHPORT
03.2023 - 03.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Delivery Driver

Door Dash
Southport
01.2019 - 10.2020
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Received daily delivery instructions and route assignments from dispatch.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Utilized street maps to plan and determine most efficient routes.
  • Notified customers of delays to decrease calls to support.
  • Handled merchandise in accordance with product handling standards.
  • Utilized GPS and maps for efficient route planning.

Delivery Driver

Door Dash/ Uber Eats
Newark
01.2016 - 09.2017
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Utilized street maps to plan and determine most efficient routes.
  • Notified customers of delays to decrease calls to support.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Handled merchandise in accordance with product handling standards.
  • Utilized GPS and maps for efficient route planning.
  • Contacted customers prior to delivery to coordinate delivery times.

Education

Some College (No Degree) - Real Estate

Delaware Technical Community College
DE

Skills

  • Cash register operation
  • Point of sale systems
  • Payment processing
  • Customer service
  • Safety compliance
  • Product knowledge
  • Sales promotion
  • Effective communication
  • Time management
  • Attention to detail
  • Problem solving
  • Loss prevention
  • POS system operations
  • Basic math
  • Sales expertise
  • Work ethic and integrity
  • Cash drawer balancing
  • Professionalism and courtesy
  • Liquor law compliance

Affiliations

I belong to The Dinah Gore Fitness Center and attend fitness classes several times a week.

I also am a member of The FBCOAI. I attend services weekly.

Languages

English
Professional

Certification

I held a Delaware Real Estate and worked for Long ands Foster, Keller Williams and Coldwell Banker in Rehoboth Beach, De. I had a LinkedIn account which I think has expired.

References

References available upon request.

Timeline

Cashier

Food Lion
05.2023 - 05.2024

Cashier

McDonalds
03.2023 - 03.2023

Delivery Driver

Door Dash
01.2019 - 10.2020

Delivery Driver

Door Dash/ Uber Eats
01.2016 - 09.2017

Some College (No Degree) - Real Estate

Delaware Technical Community College

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Donna Means