Donna Hopkins
Concord
Summary
Detail-oriented retail operations professional with over 25 years of Food Lion experience and extensive background in administrative support, record management, scheduling, auditing, cash reconciliation, associate training and customer service leadership. Proven ability to manage accurate records, analyze documentation, manage documentation and support business operations in fast-paced retail environments.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Food Lion
Concord, NC
05.2014 - Current
- Manage daily retail operations while maintaining accurate records, reports and operational documentation.
- Review and verify cash office paperwork and store reports for accuracy and compliance.
- Create and maintain associate schedules and staffing records.
- Train and develop associates on company procedures and operational standards.
- Investigate discrepancies and implement corrective actions to ensure accuracy.
- Coordinate with multiple departments to resolve operational and administrative issues.
- Maintain confidential records and documentation while meeting company standards.
Associate Agent
The Byrd Agency; Nationwide Insurace
Concord, NC
02.2013 - 02.2015
- Developed tailored insurance solutions to meet diverse client needs.
- Cultivated strong relationships with clients, enhancing retention and satisfaction.
- Conducted in-depth policy reviews to ensure compliance and accuracy.
Assistant Customer Service Manager
Food Lion
Concord, NC
07.2006 - 05.2014
- Maintained and reviewed operational records, cash office documentation, and department reports.
- Reconciled cash transactions and researched discrepancies.
- Assisted with hiring, onboarding, and personnel documentation.
- Prepared schedules and maintained workforce records.
- Coordinated with IT and support teams to resolve system and data issues.
Sales Associate/Sales Assistant
Food Lion
Concord, NC
10.1999 - 07.2006
- Maintained accurate transaction records and balanced cash drawers.
- Completed daily reports, audits, and documentation.
- Assisted with data collection and record keeping activities.
- Ensured accuracy of store paperwork and financial records.
- Trained new associates on company procedures and systems.
Education
Bachelor of Arts - Elementary Education
Pfeiffer University
Misenheimer, NC05.2005
Skills
- Records Management
- Administrative Support
- Retail Operations
- Auditing & Cash Reconciliation
- Scheduling & Workforce Coordination
- Associate training & Development
- Problem Resolution
- Customer Service Leadership
- Communication & Team Collaboration
Certification
- Licensed Insurace Agent
Timeline
Customer Service Manager
Food Lion
05.2014 - Current
Associate Agent
The Byrd Agency; Nationwide Insurace
02.2013 - 02.2015
Assistant Customer Service Manager
Food Lion
07.2006 - 05.2014
Sales Associate/Sales Assistant
Food Lion
10.1999 - 07.2006
Bachelor of Arts - Elementary Education
Pfeiffer University