Summary
Overview
Work History
Education
Skills
Timeline
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Donna Hildebran

Leicester

Summary

Dynamic Medical Assistant with extensive experience at Mission Infectious Disease, skilled in patient care coordination and clinical documentation. Proven ability to enhance patient satisfaction through effective communication and compassionate care. Proficient in EMR systems and immunization administration, ensuring compliance with HIPAA regulations while optimizing patient flow in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Medical Assistant

Mission Infectious Disease
09.2021 - Current
  • Assisted healthcare providers with patient examinations and routine procedures.
  • Maintained accurate patient records using electronic health record systems.
  • Prepared examination rooms, ensuring cleanliness and proper equipment availability.
  • Educated patients on medication usage and post-treatment care instructions.
  • Communicated effectively with patients to address questions and concerns regarding their care.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Vaccine administration

Medical Assistant

ABC Pediatrics
07.2011 - 09.2021
  • Collected and processed lab specimens for diagnostic testing as directed by physicians.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Vaccine administration

Medical Assistant

Biltmore Medical Associates
06.2005 - 01.2010
  • Scheduled appointments and managed patient flow efficiently in busy clinical settings.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Vaccine administration
  • EKGs
  • Chest Xrays

Education

A.C. Reynolds High School
Asheville, NC

Medical Assistant

Cecils College
Asheville, NC

AAMA CPR Certification
Asheville, NC
03-2025

Certified Clinical Medical Assistant

NHA NOW
Asheville, NC
07-2011

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • EMR / EHR
  • Direct patient care
  • Clinical documentation
  • Data entry
  • Procedure assistance
  • CPR
  • Electronic medical records
  • Immunization administration
  • Laboratory specimen collection
  • Patient care coordination
  • Patient flow management
  • Sterile technique
  • Wound dressings

Timeline

Medical Assistant

Mission Infectious Disease
09.2021 - Current

Medical Assistant

ABC Pediatrics
07.2011 - 09.2021

Medical Assistant

Biltmore Medical Associates
06.2005 - 01.2010

A.C. Reynolds High School

Medical Assistant

Cecils College

AAMA CPR Certification

Certified Clinical Medical Assistant

NHA NOW

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Donna Hildebran