Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Davis

King

Summary

Experienced housekeeping supervisor with a strong background in staff training, inventory management, and scheduling coordination. Successfully improved operational efficiency and ensured compliance with health and safety regulations, contributing to a cleaner and safer environment. Skilled housekeeping supervisor with a focus on safety compliance, quality control, and staff training. Proven ability to enhance cleaning processes and improve customer satisfaction through effective team management. Detail-oriented housekeeping supervisor known for excellence in training staff and maintaining high standards of cleanliness. Committed to enhancing customer service and operational efficiency while ensuring safety compliance across all facility areas. Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines. Seasoned Housekeeping Supervisor with comprehensive knowledge in managing housekeeping tasks and teams. Strengths include high standards of cleanliness, staff training, efficient delegation, and inventory control. Notable for maintaining superior guest satisfaction levels through attention to detail and positive communication skills. Previous roles demonstrate impactful leadership abilities in fostering team collaboration and enhancing operational efficiency. Efficient professional in facility maintenance management, known for high productivity and ability to complete tasks swiftly and accurately. Possess specialized skills including staff supervision, inventory control, and regulatory compliance. Excel in communication, leadership, and problem-solving, ensuring smooth operation and team cohesion in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Housekeeping Supervisor

Health Care Service Corporation
King
02.2019 - Current
  • Supervised and trained staff in housekeeping operations, ensuring high standards of cleanliness and service quality.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Trained and mentored staff on cleaning techniques and safety protocols, enhancing team skills and compliance.
  • Developed schedules ensuring adequate coverage across all facility areas.
  • Conducted inspections to verify adherence to health and safety regulations.
  • Coordinated supply orders and maintained inventory of cleaning materials and equipment, ensuring operational readiness.
  • Assisted in implementing improved cleaning processes for efficiency and effectiveness.
  • Communicated with other departments to address housekeeping needs and priorities.
  • Resolved staff conflicts to promote a positive work environment among team members.

Houskeeping supervisor

I H services
Winston-Salem
02.2018 - 2019
  • Supervised daily cleaning operations to maintain high standards of cleanliness.
  • Trained and mentored staff on effective housekeeping techniques and safety practices.
  • Inspected facilities to ensure compliance with health and safety regulations.
  • Coordinated schedules and assigned tasks to optimize team productivity.
  • Managed inventory of cleaning supplies and ordered products for efficiency.
  • Resolved staff conflicts and addressed customer complaints promptly and professionally.
  • Conducted performance evaluations to assess team member effectiveness and development needs.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
  • Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
  • Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
  • Organized and stocked room attendant carts with necessary supplies to ensure efficient cleaning operations. with supplies to keep carts organized and clean.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Enforced rules and regulations set forth by management regarding health, safety and security policies.

Education

High School Diploma -

Buckhannon Upshur High
West Virginia
06-1986

Skills

  • Staff training
  • Inventory management
  • Quality control
  • Safety compliance
  • Scheduling coordination
  • Customer service

Timeline

Housekeeping Supervisor

Health Care Service Corporation
02.2019 - Current

Houskeeping supervisor

I H services
02.2018 - 2019

High School Diploma -

Buckhannon Upshur High
Donna Davis