Donicita Carmen Black
Charlotte
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
13
13
years of professional experience
Work History
Server/bartending
Culinary Staffing
San Diego, CA
01.2019 - 12.2025
- Delivered exceptional customer service in high-volume dining environments.
- Trained and mentored new staff on operational procedures and service standards.
- Managed multiple tables, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to streamline food preparation and presentation processes.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer inquiries and complaints efficiently, enhancing overall dining experience.
Server
Dennys Restraunt
San Diego, CA
03.2015 - 01.2019
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently, maintaining high quality of service throughout shifts.
- Trained and mentored new team members on restaurant policies and procedures.
- Served food and beverages promptly with focused attention to customer needs.
- Participated in team meetings to discuss service strategies and improve guest satisfaction initiatives.
Event Coordinator
Midvale Country Club
Rochester, NY
06.2013 - 01.2015
- Managed on-site operations during events, addressing issues promptly to maintain high standards.
- Coordinated schedules and timelines for events.
- Established strategic partnerships with local businesses to enhance event offerings and community involvement.
- Led marketing initiatives for events, utilizing social media platforms to boost attendance and engagement.
- Analyzed event feedback to implement improvements, increasing overall attendee satisfaction rates.
- Trained and supervised junior staff in event setup and customer service practices, promoting teamwork.
Education
Bartending - Bartending
ABC BARTENDING SCHOOL
10-2025
Sweetwater Union High School
06-2010
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Hospitality service expertise
- Quality control
- Table bussing
- Performance improvement
- Food safety practices
Timeline
Server/bartending
Culinary Staffing
01.2019 - 12.2025
Server
Dennys Restraunt
03.2015 - 01.2019
Event Coordinator
Midvale Country Club
06.2013 - 01.2015
Bartending - Bartending
ABC BARTENDING SCHOOL
Sweetwater Union High School