DONELLE DRUMMOND
Raleigh
Summary
Office/Operations Manager with expertise in process optimization and client relationship management. Developed innovative workflows that significantly increased client satisfaction. Demonstrated leadership in team management and software system oversight, ensuring operational excellence in a fast-paced environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office/Operations Manager
Thorough Financial Group/LPL Financial
Raleigh
02.2022 - Current
- Being well-versed in LPL systems, tools, and business processes.
- Build and maintain client relationships and be their 'go to gal' for any needs they may have and develop creative ways to provide clients a 'wow' factor.
- Manages all daily operations and transactions within ClientWorks, including account management tasks such as openings, transfers, transactions, annuities, alternative investment purchases, and direct business accounts.
- Manages all software used such as Nitrogen, WealthVision, Redtail, Wealthbox, Jump, DST Vision, etc. for client information accuracy.
- Create and build out Standard Operating Procedures and Workflows within our CRM to allow for maximum efficiency office.
- Train and oversee all Interns or Junior Advisors.
- Create, manage, and maintain all marketing materials such as website, newsletters, event communications, company branded documents and work with LPL to ensure compliance.
- Scheduling meetings, managing calendars, managing licenses and certifications, managing budgets, and ensuring efficient time management for up to five financial advisors.
- Maintaining a clean and organized office, including filing, data entry, and ordering supplies.
- Brainstorming, planning and organizing, hosting, and executing all client appreciation events, seminars, and gifts from start to finish which includes working with LPL to ensure compliance and execute reimbursements.
- Arranging travel accommodations and transportation for financial advisors when needed.
- Exceptional oral and written communication skills to lead, maintain, and manage client correspondence in a timely manner.
- Executing all meeting preparation, including running reports and setting up conference rooms.
- Currently holds Notary Public Certification, expires October 2027
Operations Manager
Delta Sky Club RDU Airport
Durham
08.2021 - 02.2022
- Manage logistics, finances, preparation, planning, setup and closeout for each day.
- Manage 15 employees in food preparation, sanitation, safety procedures and service operations.
- Responsible for managing and ordering inventory of supplies and equipment needed to ensure quality and timely delivery of services.
- Menu Planning and Food Production management.
- Recognize and formally acknowledge outstanding staff performance to boost company morale and productivity.
Food Service Supervisor
Aramark
Durham
01.2021 - 04.2021
- Manage logistics, finances, preparation, planning, setup and closeout for each day.
- Manage 50 employees in food preparation, sanitation, safety procedures and service operations.
- Responsible for managing and ordering inventory of supplies and equipment needed to ensure quality and timely delivery of services.
- Open and close cash registers, perform tasks such as counting money, balancing cash drawers and making deposits.
- Recognize and formally acknowledge outstanding staff performance to boost company morale and productivity.
Catering Manager
Aramark
Indiana
04.2017 - 10.2020
- Reviewed and finalized sales contracts, catering event orders and pricing agreements with clients.
- Managed and trained a team of catering staff to ensure successful execution of events.
- Developed positive working relationships with existing customers for repeat business.
- Managed and oversaw all VIP Suites during live events such as concerts and sporting events.
Education
Associate Degree - Culinary Arts
IUP Academy of Culinary Arts
Indiana, PA12.2009
Skills
- Process optimization
- Task prioritization
- Adaptability and resilience
- Continuous learning
- Innovative problem-solving
- Client relationship management
- Standard operating procedures
- Software management
- Event planning
- Account management
- Logistics coordination
Certification
- Notary Public of North Carolina
Volunteer Experience
Purr Partners Feline Rescue, 10/2019 - Present
Purr Partners Feline Rescue is a volunteer-driven, non-profit organization dedicated to saving feline lives. We are always providing support to overcrowded local shelters. Our efforts are organized into specialized teams, each with a unique focus to maximize our impact. In my role, I manage two different areas of the organization. The first one is one of three adoption centers located within a PetSmart store. My responsibilities include overseeing all day-to-day operations, scheduling, and leading a dedicated team of 12 volunteers to ensure the center runs smoothly and effectively. The second team I manage is the Temporary Foster Program. We are the only rescue withing Raleigh NC that offers a temporary foster program. This program is there for those who find cats and want to help them without a full time commitment. To make sure this program runs I oversee up to 10 different fosters do all of their scheduling for medical needs, check ins, and ensure the cats get through the Petsmart program for adoption. I oversee all the meet and greet appointments for those cats and process their adoption applications for potential adopters.
Operation Catnip, 10/2020 - Present
Operation Catnip is a TNR (Trap-Neuter-Return) program in Raleigh dedicated to supporting the local feral cat population. Our mission is to humanely trap feral cats, provide them with essential medical care, including vaccinations, and perform spay or neuter procedures to help reduce the stray population in our community. After receiving care, the cats are returned to their natural colonies. In my role, I work directly in the field, setting traps and safely transporting cats to and from their colonies.
Timeline
Office/Operations Manager
Thorough Financial Group/LPL Financial
02.2022 - Current
Operations Manager
Delta Sky Club RDU Airport
08.2021 - 02.2022
Food Service Supervisor
Aramark
01.2021 - 04.2021
Catering Manager
Aramark
04.2017 - 10.2020
Associate Degree - Culinary Arts
IUP Academy of Culinary Arts
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