Doneisha Williams
Concord
Summary
Dedicated and personable customer service representative with 10 years of experience across retail, call center, and fast food environments.
Overview
8
8
years of professional experience
Work History
Everyday Banker
Wells Fargo
01.2023 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Team Lead
TTEC
05.2020 - 01.2023
- Supported and motivated team to ensure alignment with goals.
- Addressed associates' questions and issues to enhance workflow.
- Managed customer escalations, maintaining high-quality experiences on all calls.
- Oversaw first-line management responsibilities, fostering a collaborative environment.
Relief Assistance Manager
Quiktrip
01.2018 - 05.2020
- Ensured fast, effective customer service by meeting QT standards for operations.
- Trained and supervised Store Team Members to enhance performance.
- Managed clerks on shifts according to QT Policy and Procedures.
- Supported employees by addressing operational challenges and fostering a positive environment.
Education
High School Diploma - undefined
Valley High School
New Kensington, Pennsylvania06.2016
Skills
- Communication expertise
- Leadership proficiency
- Problem-solving skills
- Organizational skills
- Customer service excellence
- Active listening
- Empathy and understanding
- Team collaboration
- Conflict resolution
Timeline
Everyday Banker
Wells Fargo
01.2023 - Current
Team Lead
TTEC
05.2020 - 01.2023
Relief Assistance Manager
Quiktrip
01.2018 - 05.2020
High School Diploma - undefined
Valley High School