Donavon Henderson
Mooresville
Summary
Dynamic professional with a proven track record at the United States Postal Service, excelling in mail categorization and customer service. Adept at route planning and package handling, I effectively matched customer needs with solutions, enhancing satisfaction and driving sales growth. Strong communicator with a commitment to excellence in service delivery.
Overview
16
16
years of professional experience
Work History
Rural Mail Carrier Associate
United States Postal Service, USPS
Salisbury
05.2023 - 06.2024
- Categorized and arranged mail for designated routes to facilitate timely delivery.
- Provided customer service by answering questions regarding rates and other services offered by the post office.
- Handled undeliverable mail in accordance with established procedures.
- Recorded address changes to redirect mail for residences or businesses.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
Sales Consultant
British Motor Car Distributors, LTD
San Francisco
02.2008 - 12.2019
- Meet and greet each customer with a smile and enthusiasm.
- Proficient in assisting customers in store, on line and on the phone.
- Successful Business Development background.
- Excellent presentation and interpersonal skills.
- Experience in matching customer with the right solutions for their needs.
- Meet and greet potential customers and referrals in store.
- Scheduled appointments and all company activity utilizing proprietary software.
- Lead generation.
- Inbound and outbound phone calls.
- Presented available products, and added services.
- Assessed customer needs.
- Presented available products and list of benefits and features.
Education
Some College (No Degree) - Finance
College of San Mateo
San Mateo, CASkills
- Mail categorization
- Route planning
- Customer service
- Address verification
- Package handling
- Sales communication
Military Service
- US Army
- 6 Years
Timeline
Rural Mail Carrier Associate
United States Postal Service, USPS
05.2023 - 06.2024
Sales Consultant
British Motor Car Distributors, LTD
02.2008 - 12.2019
Some College (No Degree) - Finance
College of San Mateo
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