Donald Turner, Jr
Roseboro,NC
Summary
I put people at the heart of everything we do. Treat every team member, customer, and partner with respect, empathy, and dignity. Service Manager aligning daily routes, service timing, and PestPac reporting to keep work organized and completed on schedule. Brings a customer-facing service style that supports clear communication, safe field coordination, and consistent follow-through across daily stops. Uses material reporting and production updates to help maintain accuracy, service quality, and route flow.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Service Manager
Home Team Pest Defense
Fayetteville, NC
08.2021 - Current
- Supervise, train, and coach technicians to maintain high service, safety, and customer-service standards.
- Monitor technician performance, productivity, service quality, and compliance with company procedures.
- Handle customer escalations, service concerns, callbacks, and retention issues professionally.
- Ensure technicians follow applicable pesticide regulations, label requirements, safety protocols, and company policies.
- Assist with hiring, onboarding, and ongoing development of pest control technicians.
- Communicate with sales, office staff, technicians, and customers to resolve operational issues and maintain smooth workflow.
- Identify opportunities for account growth, additional services, and customer retention.
Retail Manager
Target
Fayetteville, NC
11.2009 - 08.2021
- Maintained customer service satisfaction through daily floor support, team guidance, and quick issue resolution.
- Hired and trained hourly team members to strengthen customer relations and sales performance consistent with targets.
- Opened and closed the store using pre-operation and closure checklists daily.
- Set ambitious sales goals and equipped employees with the knowledge and skills to meet targets consistently.
- Rolled out a new Logistics program to improve product flow from the inbound trailer to the sales floor.
- Coached General Merchandise team performance with clear accountability, development, and follow-through.
- Completed two remodels for the company.
Education
Certificate - Computer Information Systems
Sampson Community College
Clinton, NCSkills
- Creating Healthy Team Culture
- Managing Performance
- Pest control treatment planning
- Pest control safety procedures
Certification
Certified Applicator Pest/Wood Phases
Timeline
Service Manager
Home Team Pest Defense
08.2021 - Current
Retail Manager
Target
11.2009 - 08.2021
Certificate - Computer Information Systems
Sampson Community College