Donald Thomas
Fayetteville
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
20
20
years of professional experience
Work History
Driver Manager
Boosted Jr Towing and Transport
01.2020 - Current
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Enhanced driver performance by implementing effective training programs and coaching sessions.
- Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
- Coordinated with drivers to organize timely pickup and delivery.
Driver
Bance Transport
01.2017 - 12.2019
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Driver
Concrete Services
04.2014 - 01.2017
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Enhanced team morale by providing support and assistance during peak delivery periods.
- Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
Driver
ESTEP Trucking
01.2011 - 03.2014
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
Manager
Rudinos
03.2009 - 01.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Cook
Kyoto Express
02.2005 - 02.2009
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
Associates - Truck Driving School
Johnston Community College
Smithfield, NC09-2008
Associates - Automotive Engineering
Nascar Technical Institute
Mooresville, NC12-2006
No Degree - Core Classes
University of North Carolina At Pembroke
Pembroke, NC01-2006
High School Diploma -
Trinity Christian School
Fayetteville, NC06-2004
Skills
- Customer service
- Strong leadership qualities
- Empathy and patience
- Active listening
- Effective communication
- Safety procedures
- Team building
- Driver scheduling
- Stress management techniques
- Driver evaluation
Timeline
Driver Manager
Boosted Jr Towing and Transport
01.2020 - Current
Driver
Bance Transport
01.2017 - 12.2019
Driver
Concrete Services
04.2014 - 01.2017
Driver
ESTEP Trucking
01.2011 - 03.2014
Manager
Rudinos
03.2009 - 01.2011
Cook
Kyoto Express
02.2005 - 02.2009
Associates - Truck Driving School
Johnston Community College
Associates - Automotive Engineering
Nascar Technical Institute
No Degree - Core Classes
University of North Carolina At Pembroke
High School Diploma -
Trinity Christian School
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