Donald Pendergrass
Clayton
Summary
Experienced Network Engineer with strong troubleshooting and network performance analysis skills. Proven track record in managing shift operations and training teams to enhance operational efficiency.
Overview
29
29
years of professional experience
Work History
Network Engineer, Shift Coordinator
Verizon
Cary
05.1999 - Current
- Created thorough documentation of network infrastructure and configurations for reference.
- Maintained production networks according to service level agreements, meeting client expectations.
- Managed shift operations to promote seamless workflow and team collaboration.
- Trained junior team members on troubleshooting best practices in network management.
- Reviewed system logs for usage patterns and security measures, addressing inefficiencies.
- Collaborated with other shift leaders to ensure effective transitions between shifts.
- Monitored network performance using standard tools, ensuring proactive maintenance measures.
- Administered network policies, procedures, and standards to align with organizational goals and corporate requirements.
- Provided technical assistance to users experiencing connectivity challenges.
- Documented all configurations and changes for compliance and reference needs.
- Configured and maintained devices to achieve optimal reliability across the network.
Satellite Network Controller
US Army
Fort George G Meade
11.1996 - 05.1999
- Monitored and maintained network performance, ensuring optimal uptime and availability.
- Assisted with training junior members of the operations team in basic networking principles.
- Provided troubleshooting and testing to support network.
- Performed routine troubleshooting and network monitoring.
- Installed security software to protect networks.
- Conferred with network users about solutions to existing system problems.
- Monitored network performance to determine adjustments needed.
Education
Certification - Information Technology Infrastructure Library - IT
Axelos
Cary, NC10-2012
Associate of Arts - Business Administration
Hagerstown Community College
Hagerstown, MD05-1996
Skills
- Network Operations Center experience
- Network performance analysis
- Operations management
- Military satellite system monitoring and control systems equipment
- Training coordination and development
- Strong troubleshooting skills
- Strong written and verbal communication skills
Timeline
Network Engineer, Shift Coordinator
Verizon
05.1999 - Current
Satellite Network Controller
US Army
11.1996 - 05.1999
Certification - Information Technology Infrastructure Library - IT
Axelos
Associate of Arts - Business Administration
Hagerstown Community College