Donald McSwain
Dula Construction
Indian Trail,North Carolina
2027
years of professional experience
Results-driven professional with extensive experience as a Project Manager at Dula Construction, adapt at coordinating complex projects and enhancing team collaboration. Known for strong customer service and problem-solving skills, I consistently deliver high-quality results while optimizing processes and maintaining safety standards. Proficient in budget management and effective communication.
Work History
Lead Mechanic
Project Manager
2 Years 5 Months- Coordinated subcontractors, schedules, and site activities to keep construction projects on track.
- Reviewed drawings, specifications, and change orders to support accurate project execution.
- Managed budgets, invoices, and purchase orders to maintain cost control.
- Communicated with clients, vendors, and crews to resolve issues and align project priorities.
- Tracked project progress, submittals, and RFIs to ensure timely workflow updates.
- Enforced safety standards and compliance requirements across active job sites.
- Prepared status reports and documentation to support informed project decisions.
- Monitored quality standards and completion milestones to deliver work as scheduled.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Provided detailed project status updates to stakeholders and executive management.
Owner
4 Years 7 Months- Directed garage door installation, repair, and replacement operations for residential and commercial customers. 2. Managed customer estimates, scheduling, and service follow-up to maintain smooth project flow. 3. Oversaw ordering, inventory control, and parts availability for doors, openers, and hardware. 4. Coordinated technician assignments, work orders, and daily service routes for timely completion. 5. Supervised troubleshooting of springs, cables, tracks, and openers to resolve complex service issues. 6. Maintained accurate invoicing, payment processing, and job documentation for office efficiency. 7. Implemented safety standards and quality checks across installation and repair work. 8. Built customer relationships through responsive communication and reliable service delivery.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Lead Mechanic
1 Year 5 Months- Diagnosed complex engine, brake, and electrical issues using scan tools and service manuals.
- Inspected vehicles for safety compliance and recommended repairs based on mechanical findings.
- Performed advanced maintenance, tune-ups, and component replacements across multiple vehicle systems.
- Coordinated shop workflow to keep repair orders moving efficiently and accurately.
- Mentored junior mechanics on diagnostic procedures, repair standards, and tool usage.
- Verified completed repairs through test drives and final quality inspections.
- Documented service recommendations, parts needs, and repair progress in shop records.
- Communicated directly with customers to explain findings, prioritize repairs, and answer technical questions.
- Performed routine and scheduled maintenance services.
- Managed workflow effectively by prioritizing tasks based on urgency, complexity, and available resources at hand.
- Diagnosed mechanical failures to determine and delegate corrective actions.
- Improved team productivity through effective delegation of tasks and clear communication among mechanics.
- Provided technical expertise to junior mechanics, enhancing their skills and boosting overall team capabilities.
- Reduced downtime for repairs by maintaining a well-organized inventory of parts and tools necessary for various jobs.
- Conducted quality inspections of completed work, ensuring all repairs met industry standards and customer satisfaction levels.
Mobile Mechanic
3 Years- Diagnosed engine, brake, and electrical issues using handheld diagnostic tools and visual inspections.
- Performed on-site repairs, maintenance, and part replacements for cars, trucks, and light commercial vehicles.
- Inspected vehicles for safety compliance, worn components, and roadworthiness before returning to service.
- Repaired starter, battery, alternator, and wiring problems using standard automotive test equipment.
- Maintained service records, repair notes, and parts usage for accurate job tracking.
- Communicated repair findings and recommended work clearly to customers in field settings.
- Organized mobile work van inventory, tools, and replacement parts for efficient service calls.
- Responded to breakdowns promptly, troubleshooting mechanical faults to restore vehicle operation.
- Reduced vehicle downtime for clients by performing accurate diagnostics and prompt repairs.
- Performed preventative maintenance tasks on fleet vehicles, decreasing breakdowns and extending service life.
- Streamlined repair processes by staying up-to-date with industry best practices and emerging technologies.
- Utilized advanced diagnostic tools to pinpoint issues swiftly, reducing labor time spent on each job.
- Maintained comprehensive records of all completed work orders, facilitating accurate invoicing and recordkeeping.
- Maintained a clean and organized mobile workspace, ensuring the safety of both clients and fellow technicians.
- Provided exceptional customer service, addressing inquiries and resolving concerns in a professional manner.
- Increased repeat business by establishing strong relationships with customers through excellent communication skills.
- Enhanced customer satisfaction by providing timely and efficient mobile mechanic services.
Education
High School Diploma
Skills
Strong customer service skills
Very organized
Hard worker
Thinking outside the box
Problem solved
Always looking for ways to make processes easier and faster
Proficient with conpluters and other devices
Multitasker
Timeline
Project Manager
Dula Construction
05.2024 - CurrentRead More
Owner
McSwain Garage Doors LLc
06.2020 - 01.2025Read More
Lead Mechanic
Killman Automotive
08.2018 - 01.2020Read More
Mobile Mechanic
Self Employed Services
02.2015 - 02.2018Read More
Lead Mechanic
S&s Tire And Auto
Read More
Sun Valley High School
High School Diploma
Read More