Donald H. Williams, Jr
Charlotte
Summary
Results-driven individual with extensive experience in customer service and direct support. Known for exceptional reporting skills and adaptability, committed to enhancing client experiences and achieving organizational goals.
Overview
11
11
years of professional experience
Work History
Direct Support Professional
Abound Health (formerly DDR)
Charlotte
01.2022 - Current
- Work closely with members to provide support and guidance to reach personal goals.
- Ensure members practice safety skills in the home and community.
- Encourage members to be aware of and Help members understand their rights, advocating when necessary.
- Provide written documentation of interaction with members per company guidelines.
- Maintain certifications and complete all required training in a timely fashion.
Patient Account Specialist
Atrium Health
Charlotte
01.2023 - 01.2025
- Manages patient billing, insurance claims, and payments, resolving billing issues, verifying insurance, explaining benefits, collecting payments, and maintaining accurate account records.
- Coordinated insurance eligibility verification for timely patient services.
- Processed claims submissions and tracked reimbursements diligently.
Customer Service Specialist
Wells Fargo
Charlotte
09.2018 - 01.2022
- Handled customer inquiries and addressed concerns in a professional manner.
- Offered products and services based on customer needs.
- Provided instructions and guidance as needed for online banking customers.
Cashier/Bagger
Harris Teeter
Charlotte
11.2014 - 02.2019
- Provided stellar customer service to shoppers and assisted with their checkout experience.
- Maintained a clean and safe work environment.
- Monitored self-checkout performance and resolved system issues promptly.
- Balanced cash tills at the end of each shift and prepared till for the next day.
Day Porter
Environmental Service Systems
Charlotte
02.2018 - 09.2018
- Served as a liaison between our company and the tenants inside the business park I was responsible for.
- Attended to maintenance needs while ensuring the building and grounds were kept safe and tidy.
- Assisted my manager in overseeing the work of subcontractors, as needed.
Retail Sales Associate
Vans
Charlotte
11.2016 - 02.2018
- Demonstrated knowledge of merchandise, sales, promotions, and store policies to assist customers effectively.
- Operated cash register and performed related tasks including cash handling, credit card processing, and opening and closing of the register.
- Managed inventory and helped with restocking to optimize store organization and efficiency.
- Provided recommendations based on customers' stated preferences, needs, and desires.
Public Relations Intern
BrandUScript Public Relations
Charlotte
01.2015 - 03.2015
- Attended networking functions to promote clients' images in the community.
- Created client presentations and press releases that were distributed to various media outlets.
- Effectively communicated with clients to learn more about their strategic visions and helped execute their strategic plans.
Education
WORK AND LEARN PROGRAM -
CENTRAL PIEDMONT COMMUNITY COLLEGE
01.2017
HIGH SCHOOL -
SHAWNEE MISSION SOUTH HIGH SCHOOL
01.2014
Skills
- Customer service
- Reporting and analysis
- Problem-solving
- Team collaboration
- Computer literacy
- Project management
- Verbal and written communication
Middle Initial
H.
Timeline
Patient Account Specialist
Atrium Health
01.2023 - 01.2025
Direct Support Professional
Abound Health (formerly DDR)
01.2022 - Current
Customer Service Specialist
Wells Fargo
09.2018 - 01.2022
Day Porter
Environmental Service Systems
02.2018 - 09.2018
Retail Sales Associate
Vans
11.2016 - 02.2018
Public Relations Intern
BrandUScript Public Relations
01.2015 - 03.2015
Cashier/Bagger
Harris Teeter
11.2014 - 02.2019
WORK AND LEARN PROGRAM -
CENTRAL PIEDMONT COMMUNITY COLLEGE
HIGH SCHOOL -
SHAWNEE MISSION SOUTH HIGH SCHOOL