Donald Hurst
Matthews
Summary
Dynamic retail manager with 17 years of experience driving operational excellence and enhancing customer satisfaction across multiple store formats. Proven expertise in sales growth, customer service excellence, and team leadership, consistently exceeding company performance targets. Deep understanding of inventory management and payroll, combined with a strong commitment to safety and compliance. Adept at coaching and developing staff to foster a culture of accountability and high performance. Passionate about creating a positive shopping environment while ensuring efficient store operations.
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
19
19
years of professional experience
Work History
Team lead
Walmart
Charlotte
10.2023 - 03.2025
- Facilitated collaboration between cross-functional teams to ensure successful completion of project milestones.
Manager
Dollar Tree
Charlotte
02.2022 - 10.2023
- Recruited, selected and retained qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed.
- Provided proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination.
- Made recommendations regarding employee pay rate and advancement.
- Communicated performance, conduct and safety expectations regularly; coordinated meetings and events to encourage safety, security and policies.
- Ensured that the store is appropriately staffed and effectively opened and closed each day.
- Personally open the store a minimum of two times per week; personally closed the store a minimum of two times per week.
- Evaluated operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors.
- Ordered to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/cycle counts.
- Facilitated the efficient staging, stocking and storage of merchandise by following defined company work processes.
- Ensured that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage.
- Maintained accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
- Ensured the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures.
- Provided superior customer service leadership.
- Maintained a clean, well-organized store; facilitated a safe and secure working and shopping environment.
Retail Commercehub store manager
Advance Auto Parts
01.2018 - 02.2021
- Ensured hub delivery routes efficiencies.
- Store profit increased hub store exceeding company goal greater than 4%, two years in a roll.
- Provided GAS3 selling experience for DIY and professional customers.
- Provided leadership and developmental coaching for store Team Members.
- Achieved personal / store sales goals and service objectives.
- Managed DIY services including battery installation, testing, wiper installs, etc.
- Ensured high standards of customer service including prompt handling of any complaints for product and operational standards.
- Understood levers to impact P&L.
- Assisted in backing up operations of commercial delivery program.
- Held others accountable, inspected work quality and gave feedback in a way that was inspiring.
Store Manager
Autozone
Charlotte
01.2006 - 01.2018
- As President club manager, exceeded company expectations greater than 10%.
- Shrank club manager exceeding company shrink target by greater than 15%.
- Was manager of the year exceeding all company expectations greater than 26%.
- Promoted to District Manager in 2015.
- Oversaw a district of nine (9) stores $25 million yearly sales.
- First year sales increase in sales of 1.1 million.
Education
Diploma -
General High School
MiamiSkills
- Communication Skills
- Sales
- Customer Service
- Leadership
- Payroll Management
- Cycle Counting
- Key Control
- Merchandising
- Shopping
- Security Managing
- Presentations
- Stock Control
- Strategies of Pricing
- Knowledge of Labour Laws
- Consulting
- Performance Management
- Safety Principles
- Knowledge of Finance
- Coordination Skills
- Professional Responsibility
- DIY
- Profit-Based Sales Targets
Hobbies and Interests
Softball coach
Languages
- Spanish
- English
Timeline
Team lead
Walmart
10.2023 - 03.2025
Manager
Dollar Tree
02.2022 - 10.2023
Retail Commercehub store manager
Advance Auto Parts
01.2018 - 02.2021
Store Manager
Autozone
01.2006 - 01.2018
Diploma -
General High School