Donald Brady
Thomasville
Summary
Driven professional with a track record of enhancing customer loyalty and streamlining operations at Food Lion. Excelled in complaint resolution and proficient in Microsoft Excel, boosting revenue by identifying market opportunities. Skilled in building rapport and problem-solving, consistently delivering exceptional client relations and operational improvements.
Overview
14
14
years of professional experience
Work History
Center Store Lead
Food Lion
05.2017 - 09.2019
- Pleasantly greeted customers, assisted with products and answered any questions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
Center Store Manager
Food Lion
09.2017 - 05.2019
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Dairy Associate
Food Lion
06.2005 - 05.2017
- Pleasantly greeted customers, assisted with products and answered any questions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Delivered superior customer service and handles client requests.
- Reported customer suggestions to management to create product improvements.
- Answered questions from customers and discussed new products placed in dairy cases.
- Satisfied customer orders for fresh products.
Education
High School Diploma
Ledford High School
Thomasville05.1996
Skills
- Customer Retention
- Proficient in Microsoft Excel
- Complaint resolution
- Customer Relations
- Problem-solving abilities
- De-Escalation Techniques
- Client Relations
- Documentation
- Office equipment proficiency
- Active Listening
- Building rapport
- Dispute Resolution
- Conflict Resolution
- Escalation management
- Critical Thinking
- Problem Resolution
Timeline
Center Store Manager
Food Lion
09.2017 - 05.2019
Center Store Lead
Food Lion
05.2017 - 09.2019
Dairy Associate
Food Lion
06.2005 - 05.2017
High School Diploma
Ledford High School
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