Don Antoine Lilly
Mebane
Summary
Experienced professional with 16 years in the industry and 18 years in project and program management. Skilled in full-cycle projects, capacity planning, and implementation. Strong background in people management, including five years as an educator for two large school districts in North Carolina. Currently serving as a Manager for Service Delivery at Lumen Technologies.
Overview
25
25
years of professional experience
Work History
Project/Program Manager (CCM), Fiber to the Tower (AT&T)
Lumen (formerly CenturyLink)
01.2022 - Current
- Manage Fiber to the Tower (FTT) services for Dark Fiber and Lit Services customer projects
- Orchestrate internal and external customer project communication dependencies, timeline, milestones, and progress
- Subject matter advocate for process and program management and driving improvements
- Exemplify project leadership, critical thinking skills, ability to manage projects to the customer's technical specifications and contract requirements
- Strong internal and external collaboration and relationship skills across Lumen teams, partners, and all levels of customer organizations supported
Service Delivery Manager I
Lumen (formerly CenturyLink)
01.2021 - 01.2022
- Responsible for ensuring services are being seamlessly delivered to the partners and customers of the organization
- In charge of a variety of task, such as overseeing the daily operations for team of customer care managers, monthly revenue commits, escalations and employee performance for end of year review
- Continually improving the customer experience by ensuring smooth delivery of top-notch services that meet and exceed customer demands
Project/Program Manager (CCM), Wholesale (Verizon)
Lumen (formerly CenturyLink)
01.2008 - 01.2021
- As a Project/Program Manager (Lead CCM) for Lumen, I am responsible for the progress of assigned complex projects
- I manage and maintain relationships, both internally and externally, ensuring that each project is led with high quality and meets the measure of success for objective goals
- Responsibilities included but not limited to:
- Responsible for overseeing a series of programs and projects within the PMO with budgets that were maintained
- Lead the change execution / program management of end-to-end enterprise planning improvement program, and other programs as determined
- Provided support and recommendations to various working groups across multiple projects in the program with oversight from the enterprise planning lead and program steering committee
- Established and maintained strong relationships with senior leaders that provided support and contributed to their enterprise planning improvement processes
Information Technology Instructor
Public School System: State of North Carolina
01.2001 - 01.2006
- As an Educator/Information Technology Instructor for North Carolina Public Schools, I taught students to use integrated technology devices, Internet research strategies, complex desktop publishing, multimedia production, and basic web page design
- Responsibilities included but not limited to:
- Ensured proper instruction and delivery of curricula, and ensures that the learning environment meets the curricula requirements
- Communicated performance expectations to instructional staff, monitored performance (including conducting classroom observations), analyzed key performance indicators, provided coaching and feedback, evaluated performance and recommended corrective actions
National Access Associate
Verizon Communications
01.2000 - 01.2001
- As a National Access Associate at Verizon, I received access service requests from Interexchange companies; processed them using research methods; and reassigned to the provisioning department
- Responsibilities included but not limited to:
- Served as Project Lead on UNE, EEL, and Dark Fiber orders
- Served as first line of contact for high priority to understand point issues
Education
Master of Science - Management Information Systems
North Carolina Agricultural and Technical State University
Bachelor of Science - Computer Information Systems
Appalachian State University
Skills
- Project management
- Team leadership
- Communication skills
- Decision making
- Team coordination
- Process improvement
- Organizational skills
- Problem solving
- Customer interaction
Technical Summary
MS Office, MS Visio, FT3, VFO (Virtual Front Office), CIRAS, ARMOR, MOE Information Life Cycle (MILC), Fireworks, OTTO Lite, Salesforce, Abbreviated Site Survey, WFMT (Work Flow Management Tool), SWIFT, QMV, OMC, Flight Deck, ASRI Task, NetBuild, EON, CPO, WebCore, BPM
Timeline
Project/Program Manager (CCM), Fiber to the Tower (AT&T)
Lumen (formerly CenturyLink)
01.2022 - Current
Service Delivery Manager I
Lumen (formerly CenturyLink)
01.2021 - 01.2022
Project/Program Manager (CCM), Wholesale (Verizon)
Lumen (formerly CenturyLink)
01.2008 - 01.2021
Information Technology Instructor
Public School System: State of North Carolina
01.2001 - 01.2006
National Access Associate
Verizon Communications
01.2000 - 01.2001
Bachelor of Science - Computer Information Systems
Appalachian State University
Master of Science - Management Information Systems
North Carolina Agricultural and Technical State University
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