DON HALES

After thirty seven years in the telecommunication industry I have retired. I'm currently looking for a part-time or full time position in order to stay active and productive in my community. The skills I have learned throughout the course of my former career have enhanced my ability to perform at the highest level. I was a highly motivated member of the Spectrum leadership team for twenty five of my thirty seven years with the company. I was dedicated to continuous process improvement in the face of rapidly evolving and changing work environments. I am results-oriented regardless of the circumstance and proactive in addressing and resolving both employee and leadership concerns. Decisive and effective leader with twenty five years of supervisory experience. Skilled in leading cross-functional teams to meet or exceed the demands of both internal and external customers.

• ICS Cable Technician Training Leadership for Lead Employees I & II
• Principles of Management Training I & II
• NCTI Service Technician
• NCTI Service Technician
• NCTI Effective Supervision
• Power Supplies and Battery Handling
• Motor Vehicle Safe Operating Standards
• Annual Security Awareness Training
• Hazards of Changing Lanes — Light Commercial Vehicles
• Flagger Certification – NCDOT
• Maintenance Re-certification
• Effective Labor Practices/Positive Employee Relations
• Hazard Communication: Your Right to Know
• Ethical Decision Making
• Protecting CPNI and Personally Identifiable Information
• The Hands-Off Manager: How to Mentor People and Allow Them to Be Successful
• 52 Essential Habits for Success
• The Elements of Great Managing
• DDI: Setting Goals and Reviewing Results
• DDI: Developing Yourself and Others
• 7 Essentials of Growth
• A Bias For Action: How Effective Managers Harness Their Willpower, Achieve Results, and Stop
• Providing Accommodations to Employees with Disabilities
• Valuing Employees: Positive Employee Relations in the Workplace
• Providing Accommodations to Employees with Disabilities
• Standards of Business Conduct
• DDI: Coaching for Peak Performance
• Stop Signs and Signals for Light Commercial Vehicles
• Hazards of Changing Lanes — Light Commercial Vehicles
• Respectful Behavior in the Workplace
• DDI: Resolving Workplace Conflict
• DDI: Advanced Coaching
• Behavioral Interviewing
• DDI: Engaging and Retaining Talent
• Leadership Essentials: Building Your Influence as a Leader
• Creating an Individual Development Plan
• Leading Others Through Change
• DDI: Coaching for Peak Performance
• DDI: Building and Sustaining Trust
• DDI: Addressing Poor Performance
• Motor Vehicle Safe Operating Standards
• First Aid / CPR
• Confined space entry
• Defensive Driving Instructor
• OSHA Workplace Compliance
• OSHA 1910 General Industry
• OSHA Working with Hazardous Materials
• MS Excel 2000/97 Fundamentals
• MS Excel 2000/97 Intermediate
• 52 Essential Habits for Success