Don Carroll
Cova Cola Consolidated
Lowgap,NC
34
years of professional experience
Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.
Work History
Customer Service Supervisor
16 Years 5 Months- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Operations Manager
11 Years 3 Months- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
Director Ramp Operations
8 Years- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Education
High School Diploma
- Buisness
Skills
Training and mentoring
Complaint resolution
Training programs
Expertise in sales
Sales proficiency
Employee schedule management
Team Management
Employee Arbitration
Timeline
Customer Service Supervisor
Cova Cola Consolidated
05.2010 - CurrentRead More
Operations Manager
Triangle Rent a Car
02.1999 - 05.2010Read More
Director Ramp Operations
US Airways
01.1991 - 01.1999Read More
South View Sr. Hign
High School Diploma
Read More
Campbell University
from Buisness
Read More