Dominique Williams
Raleigh
Summary
Results driven social services professional with experience in advocacy, crisis intervention, case management, and trauma-informed support. Strong ability to build trust with vulnerable populations, manage complex caseloads, and collaborate effectively with multidisciplinary teams. Known for sound judgment, clear communication, and a calm approach to high-pressure situations. Dedicated to improving client outcomes through structured support, empathy, and accountability.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Community Health Outreach Worker
MEDZED
Remote
05.2025 - 03.2026
- Educated community members on health resources and preventive care strategies.
- Assisted in organizing health fairs and outreach events to increase awareness.
- Collaborated with healthcare professionals to address community health needs.
- Conducted surveys to gather data on local health concerns and barriers.
- Coordinated follow-up care plans for individuals after medical appointments or hospital discharges, ensuring a smooth transition back into the community.
- Conducted home visits to assess individual needs, provide personalized guidance, and connect clients with appropriate services.
- Assisted clients in navigating complex healthcare systems, simplifying processes and increasing access to necessary care.
- Evaluated program effectiveness through data analysis and reporting, identifying areas for growth and improvement.
- Ensured accurate record-keeping through consistent documentation of client interactions, program evaluations, and statistical data collection efforts.
Child Advocate
Southern Crescent Sexual Assault Center
Atlanta, GA
01.2024 - 05.2025
- Collaborated with law enforcement and multidisciplinary teams to ensure coordinated response efforts.
- Educated parents on their rights and responsibilities regarding their children''s education, empowering them to make informed decisions on behalf of their kids.
- Supported families in crisis by connecting them with appropriate resources and services within the community.
- Conducted thorough client intakes, assessing risk factors and service needs.
- Maintained detailed and timely case documentation to support ongoing services.
- Developed intervention and referral plans tailored to individual client needs.
- Provided crisis intervention support, guiding families through emotional and legal challenges.
Housing Case Manager
Bay Area Turning Point
Houston, TX
03.2023 - 11.2023
- Delivered trauma-informed case management for survivors of domestic violence and sexual assault.
- Completed housing assessments and ensured clients’ immediate safety needs were addressed.
- Secured emergency shelter placements and helped clients transition to stable, long-term housing.
- Advocated with landlords, legal entities, and partner agencies to reduce barriers to housing.
- Created individualized safety plans and service goals to promote long-term stability.
- Documented all services in compliance with confidentiality standards.
- Coordinated crisis response efforts with community resource providers.
- Developed and facilitated educational workshops on healthy relationships and resources available.
- Provided crisis intervention services, offering immediate support and guidance to individuals experiencing domestic violence situations.
- Improved survivor safety by developing personalized safety plans and providing resources for legal assistance.
Intern
Ladies Second Chance
Atlanta, GA
08.2022 - 12.2022
- Conducted intake interviews and analyzed client demographics to improve service planning.
- Provided administrative support, including communication management, scheduling, and recordkeeping.
- Compiled and analyzed program data to support outcome evaluations.
- Assisted with research projects and prepared reports for internal and external stakeholders.
- Helped coordinate workshops, community events, and outreach initiatives.
- Participated in team meetings and collaborated on program enhancement projects.
Resident Assistant
Gateway Center
Atlanta, GA
06.2022 - 08.2022
- Maintained a safe and supportive living environment by addressing resident concerns promptly.
- Assisted residents in planning and participating in daily activities and community programs.
- Supervised on-site and off-site activities while providing mentorship and emotional support.
- Collaborated with staff to mediate conflicts and foster positive communication.
- Performed regular check-ins and connected residents with necessary resources.
- Assisted in conducting intake assessments to determine client needs and service eligibility.
Assistant Manager
It’s Fashion Metro
College Park, GA
02.2017 - 01.2019
- Oversaw daily retail operations, including opening/closing and staff supervision.
- Supported visual merchandising, inventory control, and sales performance initiatives.
- Trained and mentored sales associates to strengthen team efficiency and customer service.
Assistant Manager
Lori’s Gifts (Emory Hospital)
Atlanta, GA
01.2019 - 2021
- Managed retail operations within a healthcare environment, ensuring high-quality service.
- Handled scheduling, inventory, and financial transactions with accuracy.
- Supported promotional campaigns and seasonal merchandising to drive sales.
Education
B.A. - Criminal Justice, Psychology Minor
Clark Atlanta University
12 2022
Skills
- Interpersonal Skills
- Effective verbal and written communication
- Conflict resolution and crisis intervention
- Trauma-informed care
- Client advocacy and rapport building
- Cultural competence
- Technical Skills
- Microsoft Office (Word, Excel, Outlook)
- Data entry and reporting
- Research and analytical skills
- Client intake and assessment
- Professional Skills
- Case management and service coordination
- Program development support
- Legal and ethical compliance in social services
- Client advocacy
- Health promotion
- Data collection
Experience
01-2019
Timeline
Community Health Outreach Worker
MEDZED
05.2025 - 03.2026
Child Advocate
Southern Crescent Sexual Assault Center
01.2024 - 05.2025
Housing Case Manager
Bay Area Turning Point
03.2023 - 11.2023
Intern
Ladies Second Chance
08.2022 - 12.2022
Resident Assistant
Gateway Center
06.2022 - 08.2022
Assistant Manager
Lori’s Gifts (Emory Hospital)
01.2019 - 2021
Assistant Manager
It’s Fashion Metro
02.2017 - 01.2019
B.A. - Criminal Justice, Psychology Minor
Clark Atlanta University