Dominique Williams
Raleigh
Summary
Results driven social services professional with experience in advocacy, crisis intervention, case management, and trauma-informed support. Strong ability to build trust with vulnerable populations, manage complex caseloads, and collaborate effectively with multidisciplinary teams. Known for sound judgment, clear communication, and a calm approach to high-pressure situations. Dedicated to improving client outcomes through structured support, empathy, and accountability.
Overview
7
7
years of professional experience
Work History
Child Advocate
Southern Crescent Sexual Assault Center
01.2024 - 05.2025
- Collaborated with law enforcement and multidisciplinary teams to ensure coordinated response efforts.
- Educated parents on their rights and responsibilities regarding their children''s education, empowering them to make informed decisions on behalf of their kids.
- Supported families in crisis by connecting them with appropriate resources and services within the community.
- Conducted thorough client intakes, assessing risk factors and service needs.
- Maintained detailed and timely case documentation to support ongoing services.
- Developed intervention and referral plans tailored to individual client needs.
- Provided crisis intervention support, guiding families through emotional and legal challenges.
Housing Case Manager
Bay Area Turning Point
03.2023 - 11.2023
- Delivered trauma-informed case management for survivors of domestic violence and sexual assault.
- Completed housing assessments and ensured clients’ immediate safety needs were addressed.
- Secured emergency shelter placements and helped clients transition to stable, long-term housing.
- Advocated with landlords, legal entities, and partner agencies to reduce barriers to housing.
- Created individualized safety plans and service goals to promote long-term stability.
- Documented all services in compliance with confidentiality standards.
- Coordinated crisis response efforts with community resource providers.
- Developed and facilitated educational workshops on healthy relationships and resources available.
- Provided crisis intervention services, offering immediate support and guidance to individuals experiencing domestic violence situations.
- Improved survivor safety by developing personalized safety plans and providing resources for legal assistance.
Intern
Ladies Second Chance
08.2022 - 12.2022
- Conducted intake interviews and analyzed client demographics to improve service planning.
- Provided administrative support, including communication management, scheduling, and recordkeeping.
- Compiled and analyzed program data to support outcome evaluations.
- Assisted with research projects and prepared reports for internal and external stakeholders.
- Helped coordinate workshops, community events, and outreach initiatives.
- Participated in team meetings and collaborated on program enhancement projects.
Resident Assistant
Gateway Center
06.2022 - 08.2022
- Maintained a safe and supportive living environment by addressing resident concerns promptly.
- Assisted residents in planning and participating in daily activities and community programs.
- Supervised on-site and off-site activities while providing mentorship and emotional support.
- Collaborated with staff to mediate conflicts and foster positive communication.
- Performed regular check-ins and connected residents with necessary resources.
- Assisted in conducting intake assessments to determine client needs and service eligibility.
Assistant Manager
Lori’s Gifts (Emory Hospital)
01.2019 - 01.2021
- Managed retail operations within a healthcare environment, ensuring high-quality service.
- Handled scheduling, inventory, and financial transactions with accuracy.
- Supported promotional campaigns and seasonal merchandising to drive sales.
Assistant Manager
It’s Fashion Metro
01.2018 - 01.2019
- Oversaw daily retail operations, including opening/closing and staff supervision.
- Supported visual merchandising, inventory control, and sales performance initiatives.
- Trained and mentored sales associates to strengthen team efficiency and customer service.
Education
B.A. - Criminal Justice, Psychology Minor
Clark Atlanta University
12.2022
Skills
- Interpersonal Skills
- Effective verbal and written communication
- Conflict resolution and crisis intervention
- Trauma-informed care
- Client advocacy and rapport building
- Cultural competence
- Technical Skills
- Microsoft Office (Word, Excel, Outlook)
- Data entry and reporting
- Research and analytical skills
- Client intake and assessment
- Professional Skills
- Case management and service coordination
- Program development support
- Legal and ethical compliance in social services
Timeline
Child Advocate
Southern Crescent Sexual Assault Center
01.2024 - 05.2025
Housing Case Manager
Bay Area Turning Point
03.2023 - 11.2023
Intern
Ladies Second Chance
08.2022 - 12.2022
Resident Assistant
Gateway Center
06.2022 - 08.2022
Assistant Manager
Lori’s Gifts (Emory Hospital)
01.2019 - 01.2021
Assistant Manager
It’s Fashion Metro
01.2018 - 01.2019
B.A. - Criminal Justice, Psychology Minor
Clark Atlanta University