Dominique Russell
Wake Forest
Summary
Dynamic professional with extensive experience in customer service and retail management, notably as an Assistant Store Manager at The Children's Place. Proven ability in team leadership and conflict resolution, complemented by strong technical support skills. Committed to enhancing guest experiences and driving sales through effective communication and problem-solving abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Tammy Lynn Center
Garner
12.2021 - Current
Mobile Expert
T-Mobile
Wake Forest
11.2022 - 04.2023
Tech Support Agent
CustomerHD
Raleigh
04.2022 - 10.2022
Assistant Store Manager
The Children's Place
Goldsboro
04.2019 - 11.2020
Sales Associate
Furniture Fair
Goldsboro
11.2019 - 07.2020
Shift Leader
Dunkin Donuts
Goldsboro
08.2018 - 07.2020
Breakfast Attendant
Hampton by Hilton
Goldsboro
07.2019 - 03.2020
Shoe Department Lead
Belk
Goldsboro
08.2019 - 01.2020
Packer
Mt Olive Pickle Co
Mount Olive
07.2018 - 10.2018
- Loading Glass Jars onto line then filling them with pickles
Customer Service Associate
Wawa
Columbus
02.2017 - 11.2017
Shift Leader
McDonald's
Goldsboro
06.2010 - 01.2016
Education
Diploma - Pharmacy Technician
Wake Technical Community College
Raleigh, NC07-2025
High school -
Goldsboro High School
Goldsboro, NC06.2014
Skills
- Barista Experience
- Food Preparation
- Cashiering
- Food Production
- Guest Services
- Management Experience
- Retail sales
- Hotel experience
- Technical Support
- Active Directory
- Developmental Disabilities experience
- Network Support
- Help Desk
- Troubleshooting
- Coffee Experience
- Cash handling
- Sales
- Communication skills
- Management
- Warehouse experience
- Leadership
- Retail management
- POS
- Merchandising
- Store management
- Sales management
- Microsoft Office
- Microsoft Excel
- Organizational skills
- Microsoft Word
- Accounting
- Microsoft Outlook
- QuickBooks
- Pioneer Rx
- Crisis intervention
- Patient documentation
- Data entry
- Team collaboration
- Conflict resolution
- Time management
- Customer service
- Relationship building
- Active listening
- Health and safety requirements
- Behavior redirection
- State regulations
- Report generation
- Workplace safety
- Employee training
- Team building
- Attention to detail
- Problem solving
- Decision making
- MS office
- Written communication
- PPE compliance
- Dependable and responsible
- Calm under pressure
- Inventory management
- Pharmaceutical knowledge
- Medication management
- Regulatory compliance
- HIPAA compliance
Certification
BLS Certification, 09/01/24, 09/30/26
Seizure Recognition and First Aid, 02/20/25, 02/20/26
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Mobile Expert
T-Mobile
11.2022 - 04.2023
Tech Support Agent
CustomerHD
04.2022 - 10.2022
Direct Support Professional
Tammy Lynn Center
12.2021 - Current
Sales Associate
Furniture Fair
11.2019 - 07.2020
Shoe Department Lead
Belk
08.2019 - 01.2020
Breakfast Attendant
Hampton by Hilton
07.2019 - 03.2020
Assistant Store Manager
The Children's Place
04.2019 - 11.2020
Shift Leader
Dunkin Donuts
08.2018 - 07.2020
Packer
Mt Olive Pickle Co
07.2018 - 10.2018
Customer Service Associate
Wawa
02.2017 - 11.2017
Shift Leader
McDonald's
06.2010 - 01.2016
Diploma - Pharmacy Technician
Wake Technical Community College
High school -
Goldsboro High School
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