Dominique Porter

• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Educated customers about billing, payment processing and support policies and procedures.
• Sought ways to improve processes and services provided.
• Cross-trained and provided backup support for organizational leadership.
• Assisted with enrollments for Aetna Medicaid.

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• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Administered medications and performed basic and advanced patient assessments.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Maintained accurate records of visitor logs for security purposes and compliance with company policies.

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
• Planned resident outings and special events to mark holidays and celebrate special occasions.
• Developed strong relationships with residents and their families, fostering a supportive community environment.
• Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
• Increased physical fitness levels among residents by designing exercise programs tailored to individual abilities and preferences.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.