Dominique Mason
Charlotte
Summary
Dynamic Prior Authorization Specialist with CMT Solutions, adept at navigating complex insurance requirements and enhancing client satisfaction through effective communication and problem-solving. Proven expertise in medical terminology and insurance verification, coupled with a strong work ethic and commitment to excellence, ensuring timely and accurate authorization processes.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
18
18
years of professional experience
Work History
Prior Authorization Specialist
CMT Solutions
03.2022 - 05.2025
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Verified eligibility and compliance with authorization requirements for service providers.
- Analyzed medical records and other documents to determine approval of requests for authorization.
Customer Support Specialist
OptumHealth
02.2018 - 08.2021
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
CMS Bus Driver
Transportation Department
03.2016 - 09.2020
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Transported passengers safely along prescribed routes according to tight schedules.
Porter
Goodwill Store
11.2007 - 01.2015
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
Education
High School Diploma -
West Charlotte High School
Charlotte, NC06-2007
Skills
- Prior authorization process
- Medical terminology
- Medical appeals handling
- Insurance verification
- Weather condition driving
- Safety-focused
- Pre-trip inspections
- DOT regulations
- Passenger safety
Timeline
Prior Authorization Specialist
CMT Solutions
03.2022 - 05.2025
Customer Support Specialist
OptumHealth
02.2018 - 08.2021
CMS Bus Driver
Transportation Department
03.2016 - 09.2020
Porter
Goodwill Store
11.2007 - 01.2015
High School Diploma -
West Charlotte High School
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