Dominique Graham
Greensboro
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Alamance Regional Medical Center
04.2020 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Certified Nursing Assistant
Alamance Regional Medical Center
04.2020 - Current
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
Customer Relations Coordinator
United Healthcare Group
10.2017 - 04.2020
- Resolved customer issues and escalations with efficiency and diplomacy.
- Developed strategies to increase customer satisfaction.
- Recruited and trained customer relations team members and provided daily leadership.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Made customers aware of current and new programs and services.
- Created customer support strategies to increase customer retention.
- Assisted customers with opening accounts and signing up for new services.
Call Center Representative
Conduit Global Call Center
10.2014 - 02.2018
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Assessed customer account information to determine current issues and potential solutions
Call Center Representative/Center Manager
ACE Cash Express Inc.
04.2011 - 06.2014
- Improved call management database by frequently changing and updating customer contact information
- Handled escalated customer service concerns to preserve revenue streams from key customers
- Negotiated with vendors to expedite product shipments and backorders
- Managed high-volume of inbound and outbound customer calls
- Reviewed files, records and other obtained documents to respond to customer requests
- Asked probing questions to determine service needs and accurately input information into electronic systems
Education
High School Diploma -
Page High School
Greensboro, NC06.2009
Skills
- Appointment confirmation
- Correspondence typing
- Customer service
- Technical support
- Word processing
- Researching skills
- Phone etiquette
- Listening skills
- Complex Problem-solving
Certification
Certified Nursing Assistant
Timeline
Front Desk Receptionist
Alamance Regional Medical Center
04.2020 - Current
Certified Nursing Assistant
Alamance Regional Medical Center
04.2020 - Current
Customer Relations Coordinator
United Healthcare Group
10.2017 - 04.2020
Call Center Representative
Conduit Global Call Center
10.2014 - 02.2018
Call Center Representative/Center Manager
ACE Cash Express Inc.
04.2011 - 06.2014
Certified Nursing Assistant
High School Diploma -
Page High School
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