Dominick Lucarini
Mooresville
Summary
Detail-oriented professional with a strong background in customer service. Proven ability to conduct inspections, manage billing arrangements, and collaborate effectively with teams to achieve organizational goals and enhance client satisfaction.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
Pest Control Technician
HomeTeam Pest Defense
Winston-Salem
09.2023 - Current
- Conducted thorough inspections for pests in residential and commercial properties.
- Maintained accurate records of service visits and pest control applications.
- Adhered to safety protocols while handling chemicals and equipment on-site.
Line Crew
Henry
Bartow
05.2023 - 07.2023
- Assessed coating materials to meet customer specifications and quality standards.
- Measured, mixed and poured liquid and powdered ingredients specific to formulations for various products.
Deli Clerk
Publix Deli
Winter Haven
03.2022 - 04.2023
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
Procurement Officer
Carvana
Haines City
07.2021 - 04.2022
- Assessed department needs and implemented plans for sourcing supplies.
- Negotiated and finalized vendor contracts in order to optimize pricing structures and delivery schedules.
- Cultivated productive relationships with suppliers and maintained open communication.
Customer Service Lead
Food Lion
Mooresville
11.2016 - 07.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Coached, monitored, and motivated new agents to boost performance and enhance job knowledge.
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
Recreational Attendant
Montage Palmetto Bluff
Bluffton
08.2020 - 03.2021
- Served guests with an enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Collaborated with peers to deliver consistent service and promote customer retention.
Tutor Volunteer
Bryan College
Dayton
11.2019 - 06.2020
- Reinforced information to guide students in Algebra, Language Arts, and Science lessons.
- Planned curriculum based on individual academic needs.
- Met with parents to discuss youth progress and potential.
Education
Bachelor of Science - Cyber Security
Full Sail University
Winter Park, FL01-2027
Bachelor of Science - Computer and Information Systems Security
Liberty University Online
Lynchburg, VA2023
High School Diploma -
Mooresville Senior High School
Mooresville, NC06.2019
Some College (No Degree) -
Bryan College
Dayton, TNSkills
- Customer service excellence
- Client engagement
- Billing arrangements
- Goals and objectives
- Technical documentation
- Customer service
- Team collaboration
- Time management
Certification
Register Pest Technician for the state of North Carolina
Timeline
Pest Control Technician
HomeTeam Pest Defense
09.2023 - Current
Line Crew
Henry
05.2023 - 07.2023
Deli Clerk
Publix Deli
03.2022 - 04.2023
Procurement Officer
Carvana
07.2021 - 04.2022
Recreational Attendant
Montage Palmetto Bluff
08.2020 - 03.2021
Tutor Volunteer
Bryan College
11.2019 - 06.2020
Customer Service Lead
Food Lion
11.2016 - 07.2021
Bachelor of Science - Computer and Information Systems Security
Liberty University Online
High School Diploma -
Mooresville Senior High School
Some College (No Degree) -
Bryan College
Bachelor of Science - Cyber Security
Full Sail University